Mastering Difficult Conversations

Live Webinar or Recording

December 11, 2025, 12:00 pm - 1:00 pm Eastern

Credit: ATAAA: 1, ATAOP: 1, IAAP: 1 (Live Only)

Having difficult conversations is a challenge most professionals dread—whether it’s addressing a sensitive personal issue, setting firm boundaries with a client, or pushing back on a supervisor’s request. These moments often spark anxiety, discomfort, and hesitation. However, avoiding these conversations can lead to larger problems down the line, such as broken trust, unclear expectations, or unresolved conflicts.

In this practical and engaging session with Rhonda, you’ll learn a simple, effective framework to tackle tough conversations with confidence and professionalism. This webinar is designed to give you the tools to communicate clearly, stay focused under pressure, and preserve important relationships—all while remaining respectful and composed. With real-world insights and a touch of humor, you’ll walk away with strategies you can immediately apply to make these challenging moments more manageable.

• Gain 10 practical tips for handling difficult conversations so you feel prepared, confident, and clear.
• Learn how to manage your own emotions—and effectively respond to the emotions of others.
• Identify common “danger zones” and communication traps to avoid.
• Receive a step-by-step model to guide you through any difficult conversation.
• Discover how to deliver tough messages in a way that is professional, respectful, and successful.

This webinar offers actionable strategies to help you feel more in control and less stressed when navigating challenging conversations—skills that will elevate your effectiveness and earn respect in both personal and professional settings.

Guest Speaker: Rhonda Scharf - On the Right Track

Level: Basic

Format: Live Webcast

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.

Aurora Training Advantage has reviewed the content of this program and believes it aligns with the CAP Body of Knowledge. We estimate this program may qualify for 1 recertification point(s), based on 1 point per 1 hour of eligible training. Final determination of applicability rests with the CAP designee, who is responsible for documenting alignment for recertification purposes.