Question 1

Where do I submit my proof of purchase?

Accepted Answer

You will be prompted to select the retailer and add your confirmation or receipt number when registering here on Eventbrite. Please make to complete all questions on the registration form.

Question 2

I am unable to join live. Will the event be recorded?

Accepted Answer

Yes! The event will be recorded and shared with ticket-holders following the event. Please note, you do need to register for the event in advance of the event in order to receive the recording.

Question 3

Are captions available?

Accepted Answer

Yes! Closed captioning is available by clicking the CC button at the bottom of your Zoom or YouTube screen. Please email pr@randomhouse.com if you have any additional accessibility questions or concerns.

Question 4

How can I participate on Zoom during the event?

Accepted Answer

This event will be hosted on Zoom Webinar. You will not be able to turn on your camera or microphone. Instead, we encourage you to share your excitement, thoughts, and questions in the chat!

Question 5

Where is my ticket and link to the event?

Accepted Answer

Once you register, you will receive a confirmation email from Eventbrite. Please check your spam/junk mail if you do not see it. The Zoom link is in that email and will be in reminder emails before the event. You can also join by logging into Eventbrite using the same email you used to register.

Question 6

Can I register for more than 1 ticket?

Accepted Answer

Yes! If you pre-ordered multiple copies, you can register for additional tickets. Please note, each ticket must provide a unique proof of purchase (i.e. if you are buying two tickets, you must provide two receipt numbers).

Question 7

I have a question for the author. Where can I submit it?

Accepted Answer

You will have the opportunity to submit a question when registering for the event.

Question 8

How do I use Zoom?

Accepted Answer

You will need access to a computer or other device capable of sufficiently accessing the Internet. We recommend downloading Zoom in advance and familiarizing yourself with the platform. You will receive the Zoom link for the event in your confirmation email and in reminder emails prior to the event.

Question 9

I have another question about the event. Who can I ask?

Accepted Answer

Please email the Random House Events team at pr@randomhouse.com.

Question 10

I live outside the U.S. Can I still join?

Accepted Answer

Yes! We'd love to see you there. You can submit proof of purchase from retailer - U.S. based or otherwise. Please email pr@randomhouse.com if you have any questions.

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