Managing Workplace Conflict [Micro-Learning]

Conflict is an unavoidable part of organizational life, but it doesn't have to result in negative outcomes. This interactive micro-course offers practical tools and approaches to managing workplace conflicts that stem from interpersonal relationships, power dynamics, differing procedures, or clashing values.

Through the use of the Thomas-Kilmann Conflict Mode Instrument (TKI), identify their personal conflict styles and explore the advantages and limitations of various conflict resolution strategies. By the end of the session, they will be better equipped to handle conflicts constructively, improving interactions between individuals and within teams.

Objective

By the end of this course, participants will be able to evaluate their personal conflict management styles and explain the five modes of conflict resolution in professional settings.

Who Should Take This Course

This course is designed for professionals at all levels who want to improve their ability to manage workplace conflicts constructively.

• Managers and Supervisors
• Team Leaders
• Support and Administrative Staff
• Human Resources Personnel
• Project Managers
• Team Members at All Levels