Managing Toxic & Other Employees Who Have Attitude Issues.

Every workplace eventually encounters individuals who are challenging to

collaborate with—those who gossip, resist direction, disrupt workflows, or

consistently strain team relationships. These toxic employee behaviors can create

ripple effects that far exceed what is visible on the surface.

In contrast, emotionally aware team members recognize their impact on others,

manage their reactions appropriately, and support a healthier workplace culture.

When a difficult employee displays ongoing counterproductive actions, the result is

stress, frustration, and measurable organizational loss. Research highlights the

seriousness of the issue:

 Nearly all employees have worked alongside a problem employee, and

many currently do.

 A significant segment has considered leaving due to ongoing negativity.

 Productivity often declines as a direct result of ongoing interpersonal conflict.

Just as one negative individual can influence an entire group, organizations

frequently feel the consequences long after the employee departs.

Areas Covered in the Session

1. The Human and Financial Impact

Learn how disruptive behavior leads to chaos, emotional strain, hidden damage, and

measurable losses in quality and revenue. Understand how unmanaged behaviors

undermine team morale, retention, and organizational performance.

2. Attitudes, Behaviors, and Managerial Consequences

Explore the A-B-C framework for understanding harmful conduct and the tools

leaders can use to redirect or address it within the broader context of managing

employees.

3. The Mindset Behind Toxic Behavior

Identify common patterns, manipulation tactics, and power dynamics often used by

challenging individuals. Examine how some employees selectively adjust their

behavior based on who is watching, leveraging expertise or status to influence

others.

4. Common but Ineffective Leadership Responses

Discover why attempts such as job restructuring, avoidance, or tolerating high-

performing disruptors rarely resolve the issue. Understand why clarity, consistency,

and actionable expectations matter more than focusing on mindset alone.

5. Proven Approaches to Prevent and Correct Toxicity

Gain strategies at every organizational level, including:

 Embedding healthy interpersonal conduct into core values

 Incorporating behavioral standards into evaluations

 Training leaders in conflict resolution and behavioral coaching

 Screening out potential issues during hiring

 Leveraging 360-degree feedback

 Conducting meaningful exit interviews

On an individual level, learn how to deliver clear expectations, hold accountability,

and determine when to use corrective tools such as counselling, coaching, warnings,

or a performance improvement plan. When all else fails, leaders must understand

when employee termination or advanced employee discipline procedures

become necessary. This also ties into organizational culture change, retention of

psychological safety, and alignment with modern HR solutions and DEI principles.

Why Should You Attend?

Some employees expertly navigate power structures—flattering decision-makers

while mistreating peers or using technical expertise to intimidate coworkers.

Organizations unintentionally reinforce toxicity when they protect these individuals

due to their skills, ignore feedback, or fail to define behavioral expectations.

While changing someone’s attitude is nearly impossible, leaders can always address

the behaviors that harm others. Clear communication, accountability, and thoughtful

consequences can shift conduct and protect the team.

Who Will Benefit

This session is ideal for anyone with leadership, supervisory, or managerial

responsibilities, including HR professionals, operations leaders, team managers, and

executives responsible for creating safe, productive, and respectful workplaces.

Speaker’s Profile:

Pete Tosh is the Founder of The Focus Group, a management consulting and

training firm dedicated to helping organizations achieve sustained profitable growth.

The firm specializes in four key areas: implementing strategic HR initiatives,

strengthening leadership effectiveness, guiding strategic planning efforts, and

improving customer loyalty.

For more than 25 years, The Focus Group has served manufacturing and service

organizations throughout the United States, Canada, Europe, and the Middle East.

Pete has collaborated closely with senior leadership teams from companies such as

Exxon, Brinks, EMC, State Farm, Marriott, N.C.I., YKK, and Freddie Mac.

Before establishing his own firm, Pete spent 15 years in Human Resources and

Quality roles at both corporate and divisional levels. He has held significant

leadership positions—including Vice President of Human Resources and Quality—at

Allied Signal, Imperial Chemical Industries, Reynolds Metals, Charter Medical, and

Access Integrated Networks.

Pete earned his B.A. in Psychology from Emory and Henry College and holds

master’s degrees in Business Administration and Industrial Psychology from Virginia

Commonwealth University. He is also the co-author of Leading Your Organization to

the Next Level: The Core Disciplines of Sustained Profitable Growth.

After Registration:

Once your registration is complete, you will receive a confirmation email containing your login credentials and access to all presentation materials. These resources are available for download and may be shared with your on-site team for internal training use.

System Requirements:

• Internet: A stable internet connection with a minimum speed of 1 Mbps is recommended to ensure uninterrupted access to the session.

• Audio: A working headset or speakers with a microphone is recommended to enable clear audio and effective participation in interactive components of the session.

Session Cancellation Policy:

If the session is canceled or rescheduled by the Priority, all registered participants will be notified via email at least 24 hours prior to the scheduled start time.

Can’t Attend the Live Webinar?

No problem, Priority provides On-Demand access to a wide range of healthcare compliance and reimbursement webinars. If you are unable to attend the live session, you can access the content at your convenience.

For assistance, please contact us:
Toll-Free: +1 (707) 883-1786
Email: cs@humaanized.com

What Attendees Are Saying:

I loved how practical this session was! So many real-world HR tips I can start

using tomorrow. - Aisha Thompson, HR Manager

This was fun and insightful. The speakers clearly understand the challenges that

people ops teams face every day, and they explained everything in a way that

was easy to follow. I walked away with practical ideas and strategies - Carlos Rivera, People Operations Specialist

Good webinar! Got tons of strategies for talent growth and employee

engagement that actually feel doable. - Lena Schreiber, Talent Development Lead