Managing Employee Complaints Before They Become Problems

MEMBERS ONLY

Employee complaints that go unheard—or mishandled—can lead to major legal, cultural, and compliance issues. In partnership with Red Flag Reporting, we’ll walk through the core elements of an effective complaint-handling process from intake to investigation. Learn how tools and best practices can help your HR team identify red flags early, respond with consistency and care, and protect both your employees and organization.

• Spot red flags early and address employee concerns before they escalate into bigger problems.
• Know the key steps in a consistent, complaint-handling process—from intake through investigation.
• Understand why traditional open-door policies often break down—and what structures actually encourage employees to speak up.
• Discover how employee hotlines and reporting tools can strengthen accountability, compliance, and trust.
• See the features of an independent hotline that make it an essential tool for protecting employers.

This virtual event is for ERC Members only and is approved for 1 HRCI recertification credits and 1 SHRM professional development credits (PDCs).

PRESENTERS:

Helen Oshaben, HR Consultant at ERC

Helen brings a broad range of human resources experience to her role as HR Consultant. As a member of ERC’s HR Help Desk, she provides members with information and professional guidance on a variety of HR and general business-related topics.

Ray Dunkle, President of Red Flag Reporting

Ray is President of Red Flag Reporting, an Akron, Ohio-based company providing employee ethics hotline services to clients in over 50 countries. Ray founded Red Flag Reporting as a Partner in charge of forensic accounting for a multi-state CPA firm.

Ray holds five certifications, including Certified Public Accountant, Certified Fraud Examiner, and Certified in Financial Forensics. Ray’s occupational and community efforts have earned several awards, including the “Dr. Frank L. Simonetti Outstanding Professional Alumni Award” from the University of Akron’s College of Business Administration.

Ray is the lead author of the book “Corporate Fraud: The Executive’s Survival Guide.”

Requesting an Accommodation?

ERC is committed to making events accessible to all. If you require or have questions regarding an accommodation to participate in this training, whether for a virtual or in-person class, please contact ERC Training at Training@yourerc.com in advance of the event date (two weeks is preferred). We're happy to assist you!