This workshop is part of the RIHETC Employee Engagement Series for Managers

Under-performing employees negatively impact their own areas of responsibility, as well as the contribution of others. Unfortunately, having the difficult conversations necessary for performance improvement can be uncomfortable for many managers. Understanding a model for effective performance management conversations will result in management confidence, and employee performance improvement through a clearly identified action plan.

Session Goals:

Enhanced confidence when dealing with difficult conversations
An increase in employee productivity and engagement
An understanding of best practices when dealing with highly-charged situations

Session Agenda:

Understanding your role as coach
The ties between coaching and employee engagement
Coaching paradigms
Understanding the framework for managing the conversation
Crafting your opening statement
Keys to effective performance-based feedback
The power of questions (and the role of listening)
Developing an action plan
Practice

Presenter:

Pam Heffernan has brought leadership, management, technical and sales experience to the companies she has worked with over the past 30 years. She developed her leadership skills by tackling challenging tasks throughout her 14-year career with IBM Corporation. In 1991 Pam was recruited by a software firm in RI and served as their Vice President of Product and Customer Services. In this role, Pam had responsibility for product quality, sales support, education and training, distribution and customer satisfaction.
Pam and her partner, Mary Alice Callahan, formed Performance Management Associates in 1993. Their mission is to provide top quality, innovative and customized training and consulting solutions for their clients. Pam was also affiliated with Bryant College’s Executive Development Center as an adjunct faculty member in the Center, focusing on programs dealing with leadership, communications, and employee development.

Fee: Members $75.00 - Institutions will be billed for registrants. Parking and Continental Breakfast are included in the event fee.

FAQs

What are my parking options?

Parking will be provided near the workshop location. Participants must park in the assigned lot in order to have their parking validated, no exceptions.

How do I pay for this event?

RIHETC will bill your institution directly for the workshop fee. Contact your Human Resources Office with questions regarding your institution's policy on professional development.

Where can I contact the organizer with any questions?

rihetcevents@gmail.com

Do I have to bring my printed ticket to the event?

No, that is not necessary.

What is the refund policy?

If you find you can no longer attend, we always suggest that you first try to find someone else from your institution who can attend in your place. We are only able to accept cancellations made prior to 15 days from the event date. Cancellations made less than 15 days from the event date cannot be refunded and your institution will be charged for your ticket whether you attend or not. You may transfer your ticket to someone else at your institution at any time, however. Contact your Human Resources Office with institution specific questions.

Registrations are closed

Managing Difficult Conversations (Registration Fee $75.00)