Conflict is prevalent and almost inevitable in all work environments. Whether that means with a client, with a coworker or with a manager, we all need to know how to manage conflict when it arises and prevent it from happening in the first place. Participants will learn about DISC communication styles to effectively communicate and mediate conflicts seamlessly; and how to set expectations upfront so that conflict can be avoided from the start. 

Speaker:

Matthew Neuberger, President and CEO  |  Neuberger & Company, Inc. 

Matthew Neuberger has achieved worldwide recognition as an expert in business development, sales management, and sales training. His authentic, high-energy and motivational style of speaking inspires audiences of all levels, making him one of the most sought-after speakers in the business. Matthew’s clients include EVAPCO, Hawkins Electric, and Valcourt, among others. 

Neuberger & Company, Inc. is a world leader in innovative sales and sales management training. They have been particularly successful in the construction, finance, technology, and professional services industries specifically with companies that are disappointed by underperforming employees, frustrated with lack of revenue generation, or concerned about unaligned leadership. They work with their clients to eliminate the problems holding them back from achieving a sustainable business. Rather than using a one-size fits all approach, Neuberger & Company Inc. uses customized approaches tailored to the specific needs and industries of every client to deliver real, meaningful results. 

Schedule:

8:30AM-9:00AM: Networking & Continental Breakfast

9:00AM-10:30AM: Program 

Parking on-site.

This workshop is approved for 2.0 continuing education units for the Certified Professional Services Marketer (CPSM) program.