Thursday, November 6

Make Them Feel Seen: How to Design a Memorable Holiday Customer Experience

By MHHP Chamber of Commerce

Stand out this Small Business Saturday by crafting experiences that make customers feel seen & valued. Shop Small, Serve Big Series 1 of 3.

Date and time

Location

Incubizo

1938 Burdette Street Ferndale, MI 48220

Lineup

Agenda

10:00 AM - 10:30 AM

Check-in at Incubizo

10:30 AM - 11:30 AM

Learn about the 5 Es of Experience (Entice, Enter, Engage, Exit, Extend)

11:30 AM - 1:00 PM

Interactive Customer Experience Tour

Good to know

Highlights

3 hours
In person

Refund Policy

Refunds up to 7 days before event

About this event

Holiday • Christmas

Welcome to the Shop Small, Serve Big Series!

Come join us at Incubizo to start the day before heading out for an interactive customer experience tour aboard a private SMART bus as we visit select shops to give real-time feedback! This in-person event is your chance to support small businesses while making a positive impact.

The Shop Small, Serve Big Series is all about coming together as a community to make a difference.

Mark your calendars and get ready to shop small and serve big!

Box lunch will be served.

Organized by

MHHP Chamber of Commerce

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