This session will help the participants to:

• Recognize the need to communicate effectively
• Find the style most likely to get desired results in specific situations

Outline

1. The Ability to Communicate Clearly and Effectively Is Crucial to Success

2. Identify the Communication Method That Can Best Achieve Your Goals

3. Identify the Communication Style That Fits the Situation

4. Learn Some Tips on How to Evaluate the Success of Your Communication Style

5. Develop and Improve Your Communication Skills

You bring your lunch and we will provide the learning (lunch is NOT provided).”

Registration required to validate attendance and receive course materials (if applicable). Please plan for possible technical difficulties and arrive 10 minutes early to the following Zoom session: https://cityofdetroit.zoom.us/j/3607870894 | Meeting ID: 360 787 0894

Participants can earn .2 CEUs per 2-hour course

• Participants must attend the entire 2-hour course.
• Participants must register here, log in on time, and validate attendance.
• Participants must participate in each activity.

*The City of Detroit aspires to meet all employees’ training needs. We offer both in-person and online courses to support your personal and professional development. You may attend courses in excess of your current work hours due to furlough or Workshare, on a voluntary basis.