Lunch and Learn Series: Active Listening Skills
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Lunch and Learn Series: Active Listening Skills

By City of Detroit - Office of Talent Development and Performance Management, Human Resources

Overview

Only Employees of the City of Detroit

“You bring your lunch and we will provide the learning (lunch is NOT provided).”

Active listening is a vital communication skill that involves fully engaging with the speaker to understand their message, fostering deeper connections and reducing misunderstandings.

Active Listening is often compared to a bridge that connects individuals, promoting effective communication and understanding. Let's dive into the core objectives of Active Listening and understand why it is a vital skill in both personal and professional interactions.

Objectives for Active Listening Skills Workshop

*Demonstrating empathy and understanding: Participants learn to show genuine concern for the speaker's feelings and experiences.


*Building trust and rapport: Active listening fosters an atmosphere of trust and respect, creating strong connections.


*Gathering accurate information: Participants practice paying close attention to the speaker's message to grasp critical details.


*Minimizing misunderstandings: The workshop helps in reducing potential conflicts and breakdowns in communication.


*Resolving conflicts: Active listening skills are applied to address and resolve conflicts effectively.


*Strengthening relationships: The workshop aims to enhance personal and professional relationships through improved listening skills.


These objectives are designed to equip participants with the skills necessary to enhance their communication abilities and foster meaningful connections with others.

Please plan for possible technical difficulties and arrive 10 minutes early to the following Zoom session: https://cityofdetroit.zoom.us/j/87244883793

Category: Business, Career

Good to know

Highlights

  • 1 hour
  • In person

Location

Online Training: https://cityofdetroit.zoom.us/j/87244883793

Registration required for attendance validation

(Virtual) Detroit, MI 48226

How do you want to get there?

Free
Dec 16 · 12:00 PM EST