The Certified Process Professional® (CPP) Program
(8 Levels) takes BPM Training to an entirely new level.
Become a Business Process Professional (CPP Champion®) through learning and experiencing the most practical, successful and proven toolkit for process change
CPP Level 6, 7, 8 - From Master to Champion
This premier WORKSHOP is designed for those seeking advanced professional skills in process management, process improvement, process alignment and innovation.
These are the Outside-In Advanced BPM Methods and Techniques that Deliver!
- Uncover Process Improvement opportunities in just hours
- Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment
- Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
- Innovate to compete, set the market trend and even dominate your industry
- Release significant costs, improve revenues and enhance service immediately
The Certified Process Professional® program builds your professional competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organisation today.
CPP Level 6: Monday 5 December
CPP Level 7: Tuesday 6 December
CPP Level 8: Wednesday 7 December
A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research.
WHO SHOULD ATTEND
CPP Masters later than 2012. If you completed your CPP-M prior to 2012 stil apply and we will let you know the addition requirements to get upto speed.
Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, business analysts, systems analysts, Six Sigma belted people, Lean experts, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.
Course attendees will learn how to:
- exploit process management for triple crown* benefits with sustained high performance
- develop performance metrics for end-to-end processes
- link processes to enterprise business goal
- coach and align people for performance and process management
- improve business performance immediately (15-40% within 90 days) and
- establish a method to sustain continuous improvement (ongoing annual improvements 15-40%)
- achieve the tactical and strategic payoffs of process
*triple crown = reducing costs, enhancing service and improving revenues at the same time
WHAT YOU GET
- Hands-on instructor-led WORKSHOP by world recognized Coach
- All Materials electronically (for your own internal use) and online support
- SIX BPM Toolkits (comprehensive templates and resources) to ‘take away’
- Certification as a Certified Process Professional & CPP Master (CPP) Levels 1, 2, 3, 4 & 5 (Practitioner, Professional and Master)
- CEMMethod(tm) and the associated SIX toolkits. 12 months license for distribution and updates
- Membership in the world’s premier Process & Professional business club - Direct, Linked In (private groups) and Google communities.
- Ongoing resources (videos, webinars, articles) and Annual Refresher (direct and via interactive webinar)
- Unique one to one telephone support (dedicated telephone number)
- Hard and softcopy of Outside -In The Secret. Steve Towers 2010 book that kindled the flame of Outside In.
- Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results on processes in LESS THAN 90 DAYS
FROM MASTER to ADVANCED MASTER
LEVEL SIX – Enterprise BPM Strategy
Several exemplar case studies, practical exercises, toolkit and template takeaways plus a hard and soft copy of the latest book “Outside-In. The Secret of the 21st centuries leading companies”.
- Aligning the core business processes with organization Vision & Mission
- Understanding the key metrics that create the Enterprise BPM deliverables
- Managing and maturing the key metrics to ensure success
- Ensuring BPM is on the Top C Level suites radar
- Unifying Enterprise BPM with Strategy explicitly and forever
- Connecting the dots… linking everything to process
- The Process Performance Landscape®
includes Advanced application of Successful Customer Outcome Modelling,
Moments of Truth, Breakpoints, Business Rules, Points of Failure
- Enterprise Process Maturity modelling
- The Organization Readiness & Competency Assessment®
- The Enterprise BPM Scorecard
- The Outside-In Strategic Business Model®
- Customer Expectation Management Method®
Ensuring and Delivering sustainable improvements from the ‘front line’ to the ‘board room’
FROM MASTER to ADVANCED MASTER
LEVEL SEVEN – Enterprise BPM Leadership
Complimentary to Enterprise BPM Strategy we review the four key models of leadership for successful BPM
- Lead Successfully through the engagement and drive of the key people and teams
- Get lasting results through positive change focused on process, operational and strategic intent
- Optimize performance at the individual, team and corporate level
- Develop and Build powerful BPM teams that deliver results and exceed expectations
- Implement 21st century rewards structures to motivate and reinforce effective behaviours and on-going delivery
Participants will also have the opportunity to engage in current research and exchange around a new book, in association with a Harvard Business School Associate, regarding the High Performance Organization (publication due mid 2012).
FROM ADVANCED MASTER to CHAMPION
LEVEL EIGHT – Enterprise BPM Execution, Strategic and Operational Deployment
An Advanced BPM center of excellence (COE) is essential for organizations planning to adopt BPM across the enterprise. It has both a Strategic and Operational intent and provides a governance mechanism as orgnisations adopt ABPM and Outside-In. The evolution from functional/specialist (inside-out) to Enterprise wide and Customer Experience based processes (Outside-In) sees challenges in terms of standardization, scalability, performance and governance.
Ultimately the COE provides the means to mature the organisation beyond the industrial/information age mindset and embrace Next practice approaches. Advanced Organisations make real the mantra "The Customer Experience is the Process" and in doing so out perform those still locked into a 20th century, top to bottom left to right mindset.
This two day practical expose provides the approach, means and method to implement and develop a COE to ensure the enterprise is aligned and able to reap the benefits of Outside-In.
The CPP Champion has at their disposal the most comprehensive Strategic and Operational methods and tools available to ensure both individual and corporate success. Introduced in 2011 the CPP Champion will belong to an elite in their profession and is a vital resource for Enterprise and Outside-In transformation in the coming decades.
In 2014 I attended the CPP Masters and it was a turning point for me in terms of managing and designing customer experience. The methodology is pragmatic and one that can really make a difference for the customer while increasing revenue, service and reducing costs.
This year I have completed the CPP Champion level – it again exceeded my expectations and I have gained so much. I would recommend this programme to all organizations’ that are pursuing customer centricity.
Kirsty Dare, Head Service, Retail Distribution CPP Champion® ABSA, South Africa
I'm writing to endorse Steve Towers' Certified Process Professional Masters program. It completely changed the way I think about a process. Steve taught us amazing secret techniques of process improvement.
The program provided me the ability to apply all the learnings immediately after the training.He's a very effective trainer with a wealth of knowledge to share. This is a must training for everyone who's interested in making a process better!
Maria T Ferreira AVP - Client Experience Process Improvement at Citi
Thanks for your time and the fantastic course, delivered in Auckland recently.
Looking forward to attending the CPP Masters in June - will see if I can bring some colleagues!!
Neal Ross, Chief Information Officer at Konica Minolta Business Solutions New Zealand Limited
The detail was very relevant and extremely well presented.
Steve is a great communicator and spoke extremely well.
Paul Botes, Standard Bank
Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.
Cindy-Lee Muller, Planning & Roadmap Manager, MTN (Pty) Ltd
The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject.
David Mulovhedzi, DPSA (South Africa)
I did the CCP Masters 2 weeks ago and it completely changed my world. Since then things are going really fast within our organisation. The rest of the guys in our executive team are completely sold on the concept.
I am now taking the rest of the staff through some sessions. We plan to work on and optimise 6-10 key processes in the near future.
We are also:
• Revamping our organisation structure to go to the "customer inclusive" model.
• We are going away this weekend to re-think our business plan (which was based on old thinking)
• We are actively considering getting rid of all our titles and silos in the organisation and only having "the business we really are in" on the business cards.
• We are completely changing the KPI model to only focus only on and rewarding for increase in revenue, cost savings, good service and most of all successful customer outcomes.
• We have appointed a staff member to begin talking to clients and to start understanding and managing their expectations.
To be honest I did not think it would happen that quick.
Nachiket Gole, Chief Information Officer - PowerNET Computer Consultants, September 2010
...you've fundamentally changed the way I think about every process.
And inspired me to try Outside-In (OI) in all walks of life.
The first two levels should be included in educational curriculums (yes, even at the junior levels).
If everyone started applying OI, the world would be... where it should be.
Mahesh Mirchandani, CEO at BhumiTech
If you are looking to improve your own professional skills in business process management and
business process improvement, then I would recommend the Advanced Business Process Methods and
Techniques of the Business Process Professional programme by BP Group.
Stephen Nicholson, Certified Process Professional – Master, BPM Systems (see blog)
Excellent presentation, clear and concise. Absolutely Gripping
Devendra Maisnam , Business Analyst, National E-Health Transition Authority
"Thanks for what were excellent sessions last week.
I still find it incredible that in this conventional information and process rich world we live in
that we can look at what we do in a slightly different but totally logical way and the picture changes dramatically."
Charles Bennett, Managing Partner & Project Director at IBS Publishing
"Thanks to you for a fantastic mentoring programme … I am an Outside-In fan now !"
Jimmy Cuadra, Director Information Management, Akzo Nobel Paints, SIngapore
"I was struck with awe on the versatile yet practical experience that you shared.
Thanks for the wonderful session on CPP this week"
Syed Raashid, Specialist, RasGas Co Ltd. UAE
"Thanks again for the fantastic course and insights you provided."
Business Process Architect, Queensland Building Services Authority, Australia.
"Just a short note to say thanks again for the course. It was a truly mind blowing experience and I will never think about process the same way again."
Craig Reid, Senior Business Analyst, Gen-I
"I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework."
Steve Melville, Director, Sun Microsystems, USA.
"I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightening us with the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India
"Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida
"Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai
"Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia
"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
Director, H&R Block, USA
"I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangelizing the CEM approach with our team.
Senior Analyst, Investment Bank, London
“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”
Mark Barnett , Director of Global Process Practice , ACN, Inc.
“Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."
Kenneth Mortimer, Principal , MBA & Associates Ltd
"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International
"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank
"We have collated the scores from the event and you came out as the most highly regarded."
Conference Producer, IIR International
"Excellent, owned the knowledge, made the presentations fun, wealth of knowledge and practical examples. Upbeat, well paced."
Booz Allen Hamilton, Washington
"Steve presents the whole arena of transformation in a lucid and pragmatic way. I can not overstate how much these insights and profound new understanding will change our organization and its approach to the market. You want my endorsement? You get it a gazillion times over. Thanks."
COO, Fortune 500 Company, Washington DC
“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management
"...was so helpful. The ability of asking questions/having discussion after the days end was extremely good. I really appreciated the professional approach"
Telco Director, now CIO of CEU , Hungary
“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.”
Theo Priestley, Head of Business Process Management , Psingularity
“Steve is one of the most tireless leaders in the field of business process management. While there are lots of technical folks and vested interests in the field, Steve's leadership rises above the crowd. As co-founder of the not-for-profit Business Process Group, Steve has traveled the world spreading the BPM message to business leaders and front-line workers, alike.”
Peter Fingar, Industry Guru and author of many top selling Business books
“Transforming the planet , one person, one process, one organisation at a time”
Example Recent Clients in the GCC area
EBLA corporation Oracle Systems Ltd. A.W. Rostamani Holdings Co. (LLC) Ejada Petros Consulting Abraaj Capital Ltd. Emaar Properties PJSC Philadelphia Consulting Abu Dhabi Food Control Authority Emartech PricewaterhouseCoopers Abu Dhabi Investment Authority Emirates National Oil Company Ltd. (ENOC) Qatar Financial Centre Regulatory Abu Dhabi Judiciary Department Emirates NBD Qatar Foundation - Business Abu Dhabi Municipality Emirates Transport Qatar Fuel Additives Company Abu Dhabi Police Emiratesid Qatar International Islamic Bank ACSS Co./ Arab Bank PLC. Equate Petrochemical Company Qatar Investment Authority ADCO Ericsson Qatar Islamic Bank Adgas ESAB Middle EAST,FZE Qatar National Bank ADSIC ETISALAT Qatar Petroleum Advanced Electronics Company FAPCO Integrated Business Solutions Qatar University Al Ain Wildlife Park & Resort First Gulf Bank Qatargas Al Alamiya, Part Of The Rsa Free Lancer QPassion Al Faisaliah Medical Systems GAC Ltd QU Wireless Innovations Center Al Foah LLC Gandour RAK Free Trade Zone Authority Al Futtaim Logistics LLC GCC Ras Gas Company Ltd. Al Ghurair Gerab National Enterprises RasGas Co Ltd Al Ghurair Commodities Gerab National Raya Saudi AL Husam Contracting EST. Gulf Business Machines (GBM) Riyad Bank Al Khalij Holding Company Hakan Agro DMCC Riyadh Bank. AL Mazroui & Partners Hewlett-Packard International Road & Transport Authority, Dubai AL Mazroui & Partners. Holy Makkah Municipality Royal Protocol Alba Iafrica SAMACO Albert Promoseven Inchcape Shipping Services Saudi Airlines Alcatel-Lucent Information Centre Saudi Aramco Alfanar Co Integrated Telecom Company Saudi Oger Alkhalij Commercial Bank Intralinks Saudi Red Crescent Society Amiri Flight ISE Sayga Flour Mills - Sudan Arab National Bank Islamic Development Bank Schlumberger Automax Jaidah Group,Jaidah Group Service Fundamentals Banque Saudi Fransi Jeddah Municipality Sharaf DG BANQUE SAUDI FRANSI King Khaled Eye Specialist Shift Technologies Barwa Bank Libyana Mobile Phone SmartInfo Barwa Bank Lloyds TSB Specialized Technical Services Bhumitech MADADF Standard Bank Boarder Guards MADAF ltd Sysprove Technologies BPM-ME for Ernst & Young MBC Group TagStone Technology Burgan Bank McDonald's Tawuniya Cassidian Systems Meeza TECOM Investments CB Richard Ellis Mobily Telecommunications Regulation (TRA) Centena MPC UBC Cisco Systems International B.V. Mubadala Development Company Union National Bank Communication and IT Commission Nahel.com Vinnell Arabia Cristal Global Naizak FZ LLC VIVA TELECOM Daimler AG RLC Middle East Nasser Bin Khaled Holding Company Vodafone Qatar DAMAC Holding Co. LLC National Bank of Abu Dhabi (NBAD) Wavetec FZCO DM Government National Cement Company (P.S.C) Dubai Williams grans prix engineering Dubai Customs National Information Centre Wipro Arabia Ltd. Dubai First NBK Wipro Limited Dubai Trade Network International LLC Zain Dubai World Oman Power and Water Procurement Company Zain Sudan
We are sometimes asked about the small print: Here it is just in case.
In addition to the training, materials and certification you will be provided with refreshments including lunch, and in the event of evening meetings an evening meal.
BP Group reserves the right to postpone or cancel an event, to change the location of an event. In the event that BP Group postpones a conference, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive 100% credit representing payments made towards a future BP Group event or you may send a replacement. This offer is valid for a period of 12 months from the date of the postponement. No refunds will be available for cancellations or postponements.
BP Group is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or hostilities.
Copyright (c) 1992-2016 The BP Group
When & Where
Your hosts are the BPGroup.org & its Associate & Partners including the PEX Network, Calcon, IQ Business, Marcus Evans, NASSCOM, Compass Business Club, PMI, BIS Group, Pinnacle, EPCOR, Service Management University, Iven Consulting, AIM, TechLog IT, Petanque, ebTrac, City Process Management, Process Triage, Paradigma, Charterhouse, IBEX Global, Academy of Customer Experience (ACE), Design Group India, OMG, Silver Dart Group, Trusted Associates Limited, IBEX Global, IQPC, ISLSS (international Standard for Lean Six Sigma), i-Nexus, British Chamber of Commerce
The BP Group is a not for profit, vendor independent professional organization (established in 1992) dedicated to the advancement of business process management & customer experience concepts and its practices. With 25+ partners serving 100+ countries serving more than 980 organizations we are a professional association led by seasoned experts, hands-on all levels thought leaders in business process and Outside-In transformation.
The mission of The BP Group is to engage in activities that promote the practice of business process transformation and change for business benefit.
Through education and networking, the BP Group continues to advance the field and to contribute to the skills and development of professionals who help their organizations directly meet the challenges of the 21st century through Customer Experience Management, Advanced process management, Customer Centricity, Outside-In, Business Process Management and the CEMMethod.
IQPC is an Accredited partner of the
BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia
ACE is an Accredited partner of the BP Group Certified Process Professional® program with a global agreement
IQ Business (South Africa) is an Accredited partner of the BP Group Certified Process Professional® program in Africa
Silver Dart Group is an Accredited partner of the
BP Group Certified Process Professional® program in North America
Innovate By Design is an Accredited global partner of the BP Group Certified Process Professional® program worldwide
NASSCOM is an Accredited partner of the BP Group
Marcus Evans is an Accredited partner of the BP Group Certified Process Professional® program in South East Asia
BIS Group is an Associate partner of the BP Group Certified Process Professional® program in Eastern Europe
Pinnacle is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® program in
South East Asia
Service Management University is an Accredited partner of the BP Group Certified Process Professional® program in North America
TechLog IT is an Accredited partner of the BP Group Certified Process Professional® program in India
ITWeb is an Accredited partner of the BP Group Certified Process Professional® program in Southern Africa
ebtrac is an Accredited partner of the BP Group
Certified Process Professional® & CPP Master® program in Saudi Arabia & the GCC
London Chamber of Commerce is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® worldwide.
The Indian School of Design & Innovation is an Accredited partner of the BP Group worldwide.
The OMG is an Accredited partner of the BP Group worldwide.
City Process Management is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program
ProcessTriage is an Accredited partner of the BP Group Certified Process Professional® program in North America
Paradigma is an Accredited partner of the BP Group Certified Process Professional® program in South America
Charterhouse Systems Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide
Towers Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide