The Central New York Chapter of the Society for Technical Communication and Welch Allyn are hosting a LIVE WEBINAR followed by Q&A with the presenter. This event is free for all STC CNY members and Welch Allyn employees. Members of other STC chapters and Non-members may attend onsite or remotely for a nominal fee (see Tickets).

Presentation summary

Whitney has graciously offered to do a live presentation rather than have us rebroadcast her previously recorded webinar. She subtitles her upcoming presentation, "Everything You Always Wanted to Know About UX but Were Afraid to Ask." 

"User Experience" has been getting a lot of play, but many businesses are confused about what it actually is and how crucial it is to their success. Find out the 10 biggest mistakes people make when defining what UX comprises.

About the presenter

Whitney Hess is a self-development coach, writer, and speaker helping people bring their whole selves to their work. As a result, they better serve their customers, their companies, their communities and themselves. Her life’s mission is to put humanity back into business.

For the last decade, she has coached hundreds of companies on how to make their products easier and more pleasurable to use, boost the bottom line, and do work they love. With leadership coaching for new managers, career mapping for UX practitioners, and UX training for creative professionals and product teams, Whitney’s techniques eliminate haphazard decision-making, methodically prioritize efforts, and measurably improve team dynamics.

Whitney is the co-host of the podcast Designing Yourself, writes on her blog Pleasure & Pain, and speaks at conferences and corporations worldwide. She holds a Masters in Human-Computer Interaction and a Bachelor’s degree in Professional Writing and HCI from Carnegie Mellon University, and in 2014 became a certified coach through New Ventures West. She and her sailor-chef Fredrick live aboard s/v Jenny, their 1980 Endeavour 37′ sloop, currently docked in San Diego, CA.

Notes to attendees

Guests attending from offsite should arrive at Welch Allyn reception by 1:45 pm. Dial-in and remote access information will be sent to remote attendees the day of the event.

Light snacks will be provided onsite. Please bring your own beverage.