Monday, July 14

Leveraging Knowledge for Operational Excellence-Workshop in Johor Bahru

Get ready to level up your skills and knowledge with hands-on activities and expert insights at our operational excellence workshop!

By LeadFlake

Select date and time

Monday, July 14 · 9am - 5pm GMT+8

Location

For venue details, reach us at info@leadflake.com

PH: + 61(0) 2 80155605 Johor Bahru, Johor 80000 Malaysia

Refund Policy

Refunds up to 7 days before event

Agenda

Module One: Understanding Knowledge Management

● What is Knowledge? ● What is Knowledge Management? ● A Brief History ● Applications in the Workplace

Module Two: Dos and Don’ts

● Data, Information, and Knowledge ● The Tacit Mode

Module Three: The Knowledge Management Life Cycle

● Understanding Episodes ● Acquisition ● Knowledge ● Integration

Module Four: The New Knowledge Management Paradigm

● Paradigms of the Past ● The New Paradigm ● Implications and Applications ● The Knowledge Management Endgame

Module Five: Knowledge Management Models

● The Nonaka and Takeuchi Model (SECI) ● Wiig Model ● Kakabadse Model ● Boisot Model

Module Six: Building a Knowledge Management Rationale

● Why Rationale is Necessary ● Building a Business Case ● Finding Success Stories ● The Commoditization/Customization Model

Module Seven: Customizing Knowledge Management Definitions

● Components of a Knowledge Management Definition ● Customizing the Components ● Creating a KMBOK

Module Eight: Implementing Knowledge Management in Your Organization

● Gathering Support ● Identifying Opportunities for Revenue Streams ● Key Knowledge Management Techniques ● A Map for Success ● The No-Budget Scenario

Module Nine: Tips for Success

● About the Chief Knowledge Officer ● Knowledge Management Skill Checklist ● The Knowledge Management Imperative ● The Hype Curve ● Barriers and Helpers to Success

Module Ten: Advanced Topics

● The Knowledge Management Maturity Model ● Absorptive Capacity ● Rustiness ● Process Model Types

Module Eleven: Wrapping Up

● Words from the Wise ● Review of Parking Lot ● Lessons Learned ● Completion of Action Plans and Evaluations

About this event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Target Audience:

Anybody who is interested in learning Knowledge Management Skills

Learning Objectives:

After completing this course, Individuals will be able to demonstrate their understanding of:

Understanding Knowledge Management
The Knowledge Management Life Cycle
The New Knowledge Management Paradigm Implications and Applications
Knowledge Management Models
Building a Knowledge Management Rationale
Customizing Knowledge Management Definitions
Implementing Knowledge Management in Your Organization
Tips for Success

Prerequisites:

None

Course Materials:

Attendees will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructionsCertification:

Upon successful completion, participants will receive a Leadflake Certificate of Completion.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

Frequently asked questions

What Does Leadflake provide me on the day of the course?

We provide Course Materials, Lunch/Beverages and Course Completion Certificate.

If I cancel my Enrollment, how can I claim my Refund?

You can request a refund by sending an email to info@Leadflake.com and within 7-14 working days you get your money back.

How do I enroll in a course?

You can reach us at info@Leadflake.com or enroll through our website.

Is the course available online or in-person?

We host the training through both the platform, Online and Classroom. The virtual training option can be chosen by busy professionals.

What is the duration of the course?

The duration of the training is 8 hours. The training will run from 9 AM to 5 PM.

Do you provide group discount?

Yes, we do provide up-to 25% of discount for the group registration.

Will I receive a certificate upon completion of the training?

Once you complete the training, you will receive a globally recognized Course Completion Certificate.

Can I switch my registration to different course if required?

Yes. You can switch your registration to a different course with a week prior notice.

Are your instructors are qualified and certified?

Our subject matter experts are from relevant industries and are certified.

How many credits will I be eligible for?

You will be credited with 8 PDUs on completion of this training.

Organized by

LeadFlake

Leadflake delivers expert-led training programs designed to boost professional skills and organizational performance. Our events include workshops, webinars, and certification courses across diverse domains like leadership, IT, communication, project management, and more. Join us to learn, grow, and stay ahead in your career.

From RM2,203.74