We’ll share lessons learned from the successful modernization of Florida’s Abuse Hotline, where AI and automation are being used to streamline intake, improve triage, and enhance quality and decision-making. You’ll also learn how agencies are applying emerging technologies to:
- Enhance intake processes and reduce staff workload
- Enable mobility for case workers to increase flexibility and improve responsiveness
- Enhance case documentation with AI-assisted note-taking, summarization, and retrieval
- Streamline task and list management using intelligent automation
- Automate routine data entry, improve communication, and support real-time decision making
Join us at booth 307 to discover how focusing on specific areas and deploying these powerful tools can lead to more efficient, accessible, and effective service delivery