This 3-hour workshop provides leaders with the skills, strategies, and tools needed to manage workplace conflicts effectively and navigate difficult conversations with confidence. Through interactive exercises, role-play scenarios, and group discussions, participants will learn to approach conflicts proactively, communicate clearly, and foster a positive and collaborative work environment.
Great for:
- Leaders and managers who are responsible for handling and resolving conflicts within their teams.
By the end of this session, participants will:
- Understand different types of workplace conflict and identify root causes.
- Be equipped with frameworks and models to navigate and resolve conflicts.
- Develop skills to engage in difficult conversations effectively.
- Learn techniques to foster a culture of constructive conflict within their teams.
Trainer Biography:
Kisha D. Toppin is an independent consultant and trainer with 25 years of experience in human services. She has provided leadership coaching and training to workforce development, justice/reentry, and housing providers to enhance their service delivery systems, implement quality programming, and improve staff retention. Kisha has also conducted training on performance management, case management, trauma-informed care, maintaining professional boundaries, de-escalation techniques, and conflict resolution strategies.
