LACONI CSS Presents: Standing Ovation Customer Service

Elevate your customer service skills with this fun, engaging, and ALA-aligned training program! Martina is an energetic and engaging speaker who will give us a fresh understanding on what customer service excellence is and how to execute it. Learn the fundamentals of body language, develop methodologies for handling difficult interactions, and expand and develop Core Customer Service Competencies as directed by the ALA. Bring a coworker and come early to network and enjoy a light snack and coffee!