Event Description

In today’s fast-moving business world, organizations succeed when they know how to capture what their people know—and use it wisely. This full-day Knowledge Management Masterclass helps professionals understand how to identify, collect, structure, and share knowledge that improves decision-making, performance, innovation, and long-term growth.

Participants will learn practical tools, modern KM models, and hands-on techniques that can be applied immediately—whether your organization is small, mid-sized, or large. From building KM frameworks to mapping knowledge flows, this workshop guides you through real-world strategies to make knowledge accessible, actionable, and sustainable.

This program is ideal for managers, team leads, HR professionals, project managers, L&D specialists, and anyone interested in strengthening organizational intelligence.

What You Will Learn

The fundamentals of knowledge and knowledge management
How to capture tacit and explicit knowledge
Modern KM frameworks (SECI, Wiig, Boisot, Kakabadse)
How to build a KM strategy or business case
Methods to store, organize, and distribute knowledge
KM tools, techniques, and templates
How to implement KM with low or no budget
Ways to remove barriers to knowledge sharing
How to measure KM maturity and long-term success

Full-Day Agenda

9:00 AM – 9:20 AM

Registration & Welcome
Introduction to Knowledge Management
Understanding the value of knowledge in organizations

9:20 AM – 10:00 AM

Module 1: What Knowledge Really Is
Data vs Information vs Knowledge
Types of knowledge: Tacit and Explicit
Why organizations struggle without KM

10:00 AM – 10:40 AM

Module 2: The Evolution of Knowledge Management
Brief history of KM
KM in modern workplaces
Practical applications across industries

10:40 AM – 10:55 AM

Morning Break

10:55 AM – 11:40 AM

Module 3: The Knowledge Management Life Cycle
Knowledge acquisition
Knowledge organization
Knowledge integration and use
Mapping knowledge episodes

11:40 AM – 12:30 PM

Module 4: KM Models and Frameworks
Nonaka & Takeuchi SECI Model
Wiig Knowledge Model
Kakabadse KM Model
Boisot’s I-Space Model

12:30 PM – 1:15 PM

Lunch Break

1:15 PM – 2:00 PM

Module 5: Building a KM Strategy
How to justify KM initiatives
Creating a strong KM rationale
Success stories and business cases
Customization vs standardization

2:00 PM – 2:45 PM

Module 6: Designing KM for Your Organization
Components of a KM definition
Developing a Knowledge Management Body of Knowledge (KMBOK)
Aligning KM with organizational goals

2:45 PM – 3:00 PM

Afternoon Break

3:00 PM – 3:45 PM

Module 7: Implementing KM
Gathering leadership support
Identifying knowledge gaps and opportunities
Low-budget KM techniques
Roadmap for KM implementation

3:45 PM – 4:30 PM

Module 8: Overcoming KM Challenges
KM skill checklist
Role of a Chief Knowledge Officer
The KM hype cycle
Barriers to knowledge sharing and how to remove them

4:30 PM – 4:55 PM

Module 9: Advanced Concepts
KM maturity model
Absorptive capacity
Knowledge decay and rustiness
Understanding KM process models

4:55 PM – 5:00 PM

Wrap-Up & Action Planning
Lessons learned
Next steps for applying KM at work

Why Attend?

Gain industry-recognized KM skills
Strengthen decision-making and collaboration
Learn tools used by high-performing organizations
Build a KM plan tailored for your workplace
Boost long-term knowledge retention and efficiency

Who Should Attend

Managers, Team Leaders, HR & L&D Professionals, Project Managers, Business Owners, Process Improvement Teams, and anyone responsible for knowledge, learning, or organizational growth.

Knowledge Management 1 Day Workshop | Springfield, IL