Key Success Factors in Building and Scaling an AI-First GCC

Key Success Factors in Building and Scaling an AI-First GCC

Global Capability Centers (GCCs) are evolving into strategic engines of innovation and transformation. No longer just cost levers, they are now shaping enterprise competitiveness through AI-led innovation, governance excellence, and talent leadership.

This webinar will explore the critical success factors to build and scale a high-performing GCC that creates enterprise-wide impact.

What You’ll Learn

Gain actionable insights on:

• The evolving role of GCCs in the global enterprise operating model
• Strategic alignment: linking GCC objectives to enterprise priorities
• Governance frameworks that enable agility and scale
• Talent and leadership imperatives in a competitive market
• Innovation and capability-building beyond cost efficiency
• Lessons from enterprises that have scaled their GCC footprint successfully

Speakers

Karan Kamal – Co-Founder, FutureFactor360
Karan is a trusted transformation advisor who works with CXOs and boards to architect and execute large-scale global operating models. With cross-industry experience spanning automotive, aerospace, manufacturing, and energy, he helps enterprises align digital strategy, governance, and talent to maximize value from their GCCs. His strategic and execution depth uniquely positions him to discuss how GCCs can evolve into true innovation engines.

Shameel Sharma – Managing Director, Mariott Tech Accelerator
Shameel is a seasoned executive with a proven track record of scaling GCCs, BPOs, and Shared Services into high-performing enterprises. With P&L responsibility of over $450M and leadership of 3,500+ professionals across HR, Finance, IT, Marketing, Legal, and PMO, he brings deep expertise in strategic planning, operational excellence, and financial governance. Having served as MD, COO, and CHRO, Shameel is recognized for building high-trust, high-performance cultures and embedding digital acceleration into global operating models.

Subhendu Pattnaik - Chief Marketing Officer, Enablr
Subhendu Pattnaik is a seasoned B2B marketing leader with over two decades of experience across global IT services firms. As Chief Marketing Officer at Enablr, a Covasant company, he drives brand transformation, go-to-market strategy, and positions the company’s AI-led innovations for the Global Capability Center (GCC) ecosystem.

Previously, he was Principal Analyst and CMO Advisor at Forrester, working with CMOs across APAC to improve marketing ROI and modernize global operating models. He has also held senior roles at Cigniti, Tata BSS, Mindfire, and Infosys, and has been recognized with multiple global awards for marketing leadership.

Who Should Attend

This session is designed for:

• CXOs and business leaders evaluating or expanding GCC operations
• Transformation and strategy leaders driving global delivery models
• HR and operations leaders focused on talent and scalability
• Enterprise executives shaping their GCC roadmap

Event Details

📅 Date: October 15, 2025
⏰ Time: 11:30 AM EST
💻 Format: Live Online Webinar

Why Attend?

• Gain strategic perspectives on the evolving GCC landscape
• Learn frameworks that enable agility, scale, and innovation
• Hear real-world lessons from leaders who have successfully scaled GCCs
• Acquire practical insights to future-proof your GCC strategy

Reserve your spot today and join the conversation shaping the future of AI-first GCCs.