June Luncheon - Soft Skills Workshop: Communicate w/ Diplomacy & Tact

Join us Live In Person!

Lunch will be served, vegetarian options available with registration.

This event will be beneficial to:

• Project Managers negotiating scope/fee and contractual requirements with clients with strong opinions on what you should be doing, what your fee should be, and are unwilling to deviate from their standard agreement terms and conditions.
• Engineers, planners, and others responding to difficult comments on your deliverables from agencies and other consultants during comment resolution meetings.
• Those working under the supervision of a manager with a “my way or the highway” philosophy.

Research conducted by Mike Poskey at ZERORISK HR indicates that one of five emotional intelligence competencies that successful leaders employ is called “social skills and political correctness.” This competency is important in all areas of life.

The ability to communicate with diplomacy and tact improves your leadership skills by helping you manage change, negotiate and compromise, resolve conflicts, gain consensus and collaboration, and create a cohesive team.

This session gives participants the opportunity to practice dealing with trying situations in a confident and diplomatic way. They will learn to speak honestly and tactfully, give and receive constructive feedback, and use mediation skills to help others find common ground when holding opposing viewpoints.

Completion of this will empower participants to:

• Respond to difficult situations in a confident, diplomatic, and tactful way

• Give and receive feedback without eliciting negative emotions

• Apply mediation techniques to find common ground among opposing viewpoints

Primary Competencies: Communication, Professionalism, Interpersonal Skills

Related Competencies: Conflict Resolution, External Awareness

Mandi Morgan

Regional VP, Executive Consultant for South OC

Mandi Morgan LinkedIn

Mandi joins Dale Carnegie after an extensive career in finance with some of California’s most recognized lenders. Working in her previous position as an Associate VP of Auto Lending for a major Orange County credit union, she played a pivotal role launching, building and growing an entirely new auto lending division—creating best practices, processes, procedures, lending guidelines, and strategic business development partnerships.

Preparing for the next level in her career, Mandi enrolled at Concordia University, Irvine to build her resume with an Academic Certificate in Executive Leadership and Management, which combines targeted Dale Carnegie courses with upper division business courses. After experiencing, personally, the relevant, real world, result producing skill-sets the program develops, she had a significant paradigm shift and began to explore the vast potential of joining Dale Carnegie.

Mandi’s prior experience in a highly competitive industry brings a solid foundational understanding of the value of not only being technically proficient, but also being able to thrive competitively in the market by building complete, interactive, healthy teams, combined with continued individual development.