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Join us for this member-chosen workshop, with catered lunch from the Best Philly Cheese Steak sandwich shop around!
Take the weekend off—enjoy the area with your friends and family. Nearby hotel information available on our website here.
Everyone seems to be struggling with the number of phone calls received daily asking for price quotes. The customer today is better informed and, in many, cases has the same information you do about the repair of their car.
During this active workshop, we'll explore some different methods and best practices to get back to the value of the service you perform and learn how to build relationships with telephone shoppers.
Key Takeaways:
Role-playing exercises will help you learn how to convert callers into customers back in your shop the next week
Learn how to build trust, build value before the car is in the shop, and why quoting price is not always a good thing
Understand your differential and how to use it
Master the use of Consultative and Relationship selling to build trust
Cost (includes workshop and materials, lunch and snacks)
Chapter 42 Members: $99 per person; Other ASCCA Chapter Members $109
Nonmembers and invited shop owners: $149 per person
Founded in 1940, ASCCA is the largest independent automotive repair organization in California. With more than 800 members, our membership represent all areas of the automotive repair industry, including mechanical, auto body, supplier and educators in the automotive technology field…Celebrating 75 years of service!
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