Contemporary business tends toward fast, impersonal transactions delivered by corporate behemoths that often don’t even offer a phone number to provide customer service. This approach, while cost effective for some companies, opens up fantastic opportunities for small businesses to set themselves apart by building personal connections that create lifelong customers and evangelists for your brand.

Steve Daubs has built his business around embracing the idea that all business is personal. His studio, Gravity Photo Co., focuses on creating truly unique photographic experiences that clients value in a way a pretty picture can’t do alone. He will share his perspective on why it’s important for small business to focus more deeply on listening to and understand clients as well as techniques to engage clients in a more personal way.

What you'll learn:

• How being small can be your competitive advantage
• Understanding clients better through active listening
• Building trust by going the extra mile
• Making your client the hero of their story

About The Speaker

Steve Daubs is the co-owner and photographer of Gravity Photo Co., a luxury boutique company specializing in unique photographic experiences that help clients connect more with their loved ones. Steve earned his MBA in finance from the University of Wisconsin-Madison and opened his photography business in 2006. He has won numerous national and international awards for his photography and has been featured in newspapers and magazines around the world. He is a Certified Professional Photographer from the Professional Photographers of America, a distinction earned by fewer than 2 percent of all photographers.

Location: Online ZOOM meeting, link will be sent following RSVP

Time: 12:00-1:15 pm

Cost: FREE, online via Zoom

Limit: 100 attendees