Course Description:

The ITIL Managing Across the Lifecycle Certificate (MALC) is the final component that leads to the ITIL Expert in IT Service Management qualification. This Course is available as a 2-day Blended training Course (and it is also available through the ITpreneurs Expert Program).

The Managing Across the Lifecycle Course builds on the knowledge and experience that learners obtained in the Intermediate Courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service Management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL Courses. However, in the new Course, the chain has expanded their business to other countries around the globe. The scenarios build upon each other, which mean that, as in real life, if you make mistakes at the beginning, it will come back to you later. Each of the scenarios covers multiple Learning Objectives from the MALC syllabus. Additionally, the entire syllabus is fully covered in the Course. Learners, who are performing well in this advanced training program, will do well in the final MALC exam.

The Royal Phraya has just conducted an acquisition and learners have to assist Management in the integration. When doing so, they will be asked to analyze and apply ITIL concepts and apply these to the situation (Bloom Level 4); and synthesize and evaluate information to create a meaningful result for the hotel (Bloom Level 5). Learners work in small teams, or operate individually, and when working in teams their team roles rotate. Each team member must lead at least one strategic assignment. During the Course, the instructor plays the role of the technology manager of the Royal Phraya Hotel chain.

ITpreneurs delivers a next generation Learning experience with the MALC training program. This program will test your readiness to become an ITIL Expert, and will guide you through the Process to make sure that you understand your growth areas, as well as the areas in which you excel.

Course Topics:

● Unit 1. Introduction Managing Services Across Lifecycle

● Unit 2. Strategic Assesment

● Unit 3. Organizational Challenges, Critical Success Factors and Risks

● Unit 4. ITSM Implementation Plan

● Unit 5. Business Case

● Unit 6. Managing Strategic Change

● Exam Preparation

Learning Goals:

● Key concepts of the service lifecycle

● Communication and stakeholder Management

● Integrating service Management Processes across the service lifecycle

● Managing services across the service lifecycle

● Governance and organization

● Measurement

● Implementing and improving service Management capability

● Preparing for MALC examination, including mock examination opportunity

Course Agenda:

● Pre-Class Reading and Preparation

● Kick-off conference call

● -Instructor outlines expectations

● Unit 1. Introduction Managing Services Across Lifecycle

● -self study eLearning

● -self Assesment quizzes

● Unit 2. Strategic Assesment

● -scenario review

● -individual assignment

● -send response to instructor

● Unit 3. Organizational Challenges, Critical Success Factors and Risks

● -scenario review

● -individual assignment

● -send response to instructor

● Unit 4. ITSM Implementation Plan

● -scenario review

● -individual assignment

● -send response to instructor

Day 1 – Highly Interactive Classroom Learning

● Group Discussion and

● Review of assignments for Unit 2, 3, and 4

● Feedback provided by Instructor on Unit 2, 3, and 4

● LUNCH

● Unit 5. Business Case

● Briefing on assignment

● Group work

● Presentation of results

Day 2 – Highly Interactive Classroom Learning

● Unit 5. Business Case

● Review of the results

● Unit 6. Managing Strategic Change

● Briefing on assignment

● Group work

● LUNCH

● Unit 6. Managing Strategic Change

● Presentation of results

● Review of the results

● Discuss Case Study

● Post-Class Reading and

● Exam Preparation

● Exam Preparation

● Review of eLearning material

● Exam preparation

Who can Attend?

The Managing Across the Lifecycle Course will be of interest to:

● Chief Information Officers

● Senior IT Managers

● IT Managers

● Supervisors

● IT Professionals

● IT Operations Practitioners

● IT Development Practitioners

● Individuals who require a business and Management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.

● Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module.

● Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.