IRS Jacksonville, FL - Contact Representative Hiring Event

The IRS has been given the authority to hire contact representatives in select locations nationwide. These entry-level customer service positions are vital to ensuring taxpayers have the support they need to meet their tax obligations.

We are hosting an in-person hiring event for these positions for our service center in Jacksonville, FL on August 19th. We encourage you to apply and attend!

During the event, we will be making on-the-spot job offers and these selected candidates will be able to complete several pre-employment steps!

Don't miss this opportunity to begin your career with purpose!

Required Steps

Step 1. Apply to the job announcement prior to the event at:

Jacksonville, FL Contact Representative Job Announcement | USAJOBS

We will pre-qualify you and you'll be given expedited consideration at the hiring event on the 19th. This is a required step. Don't delay, apply today!

Note: We will qualify you based on the experience listed on your resume. Failure to provide sufficient evidence of your experience on your resume may result in a "not qualified" determination.

Step 2. Attend the event on Tuesday, August 19th:

Marriott Jacksonville Downtown

245 Water Street

Jacksonville, FL 32202

Time: 9am – 3pm

Contact Representative Position Information

As a Contact Representative, you will work directly with taxpayers to resolve a variety of issues on their tax returns and tax accounts. One year of specialized customer service experience is required to qualify, however, a bachelor's degree (or combination of experience and education) can be substituted for the specialized experience requirement.

These entry level positions do not require you to have prior tax experience. Our top-notch training programs will teach you everything you need to know to prepare you to be successful in these positions.

For the Jacksonville call site, we will be offering full-time, seasonal positions on mid-day shifts beginning at 12pm. Training may be conducted at a different time. Full-time seasonal positions are typically offered on a 6-8 month season and can be extended. If seasonal employees are released during the off-season, they will be called back at the start of each new season and do not need to reapply.

IRS Benefits

You will find the IRS has unparalleled benefits with a true emphasis on the work/life balance we are all striving for today. Please click on the link below to view our comprehensive list of benefits:

IRS Benefits Programs

What to bring

During this event, we will be making job offers to those qualified attendees that previously applied to the Jacksonville Contact Representative job announcement linked above. If our offer is accepted, you will be able to complete several pre-employment steps during the event. The entire process can take about 2-3 hours to complete. Please plan accordingly.

Remember to bring the following:

• Your mobile device to access your USAJOBS account, and

• Two forms of ID for fingerprinting.

Note: Space is limited. Applicants will be seen on a first-come, first-served basis; those that applied prior to the event will be given priority consideration.

Note: If you do not apply prior to the event, you will be asked to do so before entering the event.

We look forward to meeting you!

Note: To be considered for employment by the IRS, you must be a US citizen (native born or naturalized).