Interviewing Essentials: Turning Questions into Clarity (01/21/26)

INTERVIEWING ESSENTIALS: TURNING QUESTIONS INTO CLARITY

The resident interview is the often overlooked critical first step in determining eligibility on HUD, Tax Credit, and other housing programs. Join US Housing Consultant for this webinar on best practices and tips on getting it right the first time.

WHAT YOU CAN EXPECT FROM THIS TRAINING

Household non-compliance with HUD Rental Assistance Programs and LIHTC often starts with what you don’t ask during the initial interview. Questions about overtime, tips, child support, and other forms of income can uncover potential future issues. US Housing Consultants will discuss the best way to explore the many issues.

In this training, US Housing Consultants will review:

• Application Requirements by Program (fees, format, content)
• Interviewing Techniques
• Determining Household Composition
• Communicating with Individuals Living with Disabilities
• Identifying and Addressing Common Discrepancies in the Application process

WHO SHOULD ATTEND

This training is designed for housing professionals who conduct or review household eligibility interviews, especially those responsible for gathering and verifying applicant information in affordable housing programs.

Participants who will benefit include:

• Leasing agents and occupancy specialists responsible for conducting initial and annual interviews
• Property managers overseeing household eligibility and file accuracy
• Compliance specialists who review interview documentation for program compliance
• Resident service coordinators assisting applicants with forms or verifications
• Affordable housing trainers and supervisors seeking to strengthen staff interview techniques
• New team members learning how to communicate effectively and respectfully with applicants

WHAT YOU WILL TAKEAWAY

• Instructor: Gary Kirkman, Director of Compliance Training
• Type of Instruction: Virtual Presentation
• Certificates of Attendance: Provided within 7 business days after the training.
• Continuing Education Hours (CE Hours): 2 Hours, which can be applied to US Housing Consultants ACE Designations
• Reference Manual Provided: A PDF Reference Manual will be provided within 24 hours prior to the training event.

While closed captioning can be made available, the use of artificial intelligence (AI)– based note-taking tools or software is strictly prohibited. Please note that any AI notetaking logins detected during the training will be removed, and the participant will be charged the equivalent of an additional class attendee.

US Housing Consultants does not give permission to record our training material and/or trainers.

Any recordings completed by US Housing Consultants are proprietary to the company.