Course Overview:

This interview skills training will help your learners to develop their selection interviewing techniques. you will also develop many of the skills and techniques that will help you to use the structure effectively.

Course Contents:

The selection of new employees can be a long drawn out and expensive process. This means that we must do everything we can to ensure that when we do make a decision we choose the right person. Having gone to all the trouble of working through a selection process there is nothing worse than taking on a new employee who turns out to be unsuitable.

A robust selection process will minimise the risk of this happening and, of course, effective interviewing needs to be part of that. If you handle selection interviewing in a logical, structured and professional way the risk of choosing the wrong person is much smaller.

This interview skills training concentrates on developing interview techniques. Although we will briefly touch on the laws of discrimination a detailed discussion of it is outside of the scope of this programme. Similarly the topics of Diversity and Equality of Opportunity will only be covered briefly.

We concentrate on competency based interviewing skills in these training. This is sometimes described as behavioural, situational or job related interviewing.

Course Topics:

Similar Circles – This icebreaker requires some listening and questioning and therefore provides a very relevant start to the training.

The Selection Interview – We explain what a selection interview is with particular reference to competency based interviewing. The learners then participate in an activity to identify the benefits and drawbacks of this approach before looking at ways to overcome those drawbacks.

Diversity and Equality of Opportunity – In this brief look at the topic participants are reminded of the importance of treating job candidates fairly.

The PRICE structure – Learners are introduced to our PRICE structure.

PRICE organisation – In this activity learners consider 37 action cards that describe behaviours and techniques that may be used by interviewers. Their task is to fit these cards within the context of the PRICE structure. This will help them to develop a good understanding of PRICE and how they may be able to use it.

Wrinkle Chaser – Participants conduct a short interview activity to demonstrate the difficulty of interviewing without adequate preparation.

The Selection Process – Learners are reminded that interviews are a part of a selection process and do not normally stand alone

Question Plans – Preparing a question plan is identified as key to good preparation. Participants are encouraged to use a structured approach supported by our Question Plan template.

First Impressions – Learners take part in activities to help them consider both the importance of making the right first impressions on candidates and the danger that interviewers can be unduly influenced by their first impressions of interviewees. We also look at rapport building at the start of the interview.

Traffic Lights – In this activity learners consider nine different question types and decide whether they should be used in interviews.

Effective Listening – Learners identify barriers to effective listening and ways to overcome those barriers.

The Close Phase – This provides advice on what to cover with the candidate at the end of the interview.

The Evaluation Phase – Learners are encouraged to suspend judgement until the interview is over. They are then taken through an approach for evaluating and scoring the interview linked to their question plan.

Interview Practice – Learners take part in two or three interview simulations. They act as interviewer once and then as an interviewee and/or observer. Each of these roles gives them a different perspective of interviewing and will help them to apply the principles covered in this programme when they conduct real selection interviews in the workplace.

Course Feature:

By the end of this Interview Skills training you will be able to:

• Take a logical approach to selection interviewing using the PRICE structure and Question Plan
• Prepare effectively for selection interviews
• Build and maintain appropriate rapport with candidates
• Conduct selection interviews effectively and professionally
• Manage the expectations of candidates when closing selection interviews
• Evaluate the interview to help select the best possible candidate

Certification:

Once after the training you receive course completion certificate from Mangates

Who can Attend?

Anybody who is interested in learning Interview Skills.