Event Details

Duration: 1-Day Practical Training (8 Hours)
Timing: 9:00 AM – 5:00 PM (including breaks)
Location: Location shared via email ( Complete Address )
Format: Classroom Training (Virtual option available on request)
Language: English
Certificate: Course Completion Certificate
PDUs Awarded: 8 Professional Development Units
Contact: info@learnerring.com

Course Description

Internal customer service is the foundation of every high-performing organization. When teams communicate clearly, align expectations, and support one another, productivity and morale significantly improve.

This 1-day Internal Customer Service Training is designed to help employees enhance collaboration with colleagues, strengthen communication skills, and build productive internal partnerships. Using interactive tools, self-assessments, and real-world scenarios, participants will identify their communication style, learn to adapt to others, manage expectations effectively, and contribute to a smooth workflow within the organization.

By the end of this workshop, participants will be equipped with the skills needed to deliver exceptional internal service—resulting in better teamwork, faster problem-solving, and overall operational excellence.

🎯 Target Audience

Support team members
Back-office teams
Administrative staff
Customer support professionals
Anyone who interacts with internal departments or colleagues regularly

🎓 Learning Objectives

By the end of this course, participants will be able to:

Listen actively, ask better questions, and interpret body language effectively.
Set and manage clear expectations with colleagues and team members.
Communicate assertively and confidently.
Adapt communication style based on different behavioral profiles.
Build stronger internal customer relationships.
Map workflows between departments and identify improvement areas.
Enhance collaboration, reduce misunderstandings, and improve efficiency.

📅 Full-Day Training Schedule (9:00 AM – 5:00 PM)

Breaks included | Highly interactive activities | Practical tools & templates provided

🕘 9:00 AM – 9:30 AM

Welcome & Introduction

Course overview
Understanding the value of internal customer service
Icebreaker activity

🕤 9:30 AM – 11:00 AM

Module 1: Communicate Clearly and Confidently

Importance of clear communication
Self-assessment: How well do you communicate?
The 5 basic principles of effective communication
Focusing on behavior, not personality
Being specific and clear in messages
The power of questioning techniques
Active listening strategies
Communicating assertively
Practical pair exercises

☕ 11:00 AM – 11:15 AM – Tea/Coffee Break

🕚 11:15 AM – 1:00 PM

Module 2: Working Better Together

Importance of teamwork and collaboration
Understanding internal customers and their needs
Managing expectations effectively
Introduction to behavioral styles
The 4 major behavioral styles explained
How to flex your style to improve communication
Mapping your internal customer network
“I Care” messaging when handing over work
Group discussion and role-plays

🍽️ 1:00 PM – 2:00 PM – Lunch Break

🕑 2:00 PM – 3:30 PM

Module 3: Workflow Mapping & Efficiency Improvement

Understanding workflow between colleagues
Identifying gaps, delays, and communication breakdowns
Tools for workflow mapping
Improving workplace coordination
Practical workflow review activity

☕ 3:30 PM – 3:45 PM – Tea/Coffee Break

🕞 3:45 PM – 4:45 PM

Module 4: Building Strong Internal Service Culture

Creating a positive service mindset
Accountability and ownership
Delivering consistent internal service
Maintaining long-term collaboration habits
Action planning: What will I start doing differently?

🕔 4:45 PM – 5:00 PM

Closing & Certificate Distribution

Recap of key learning points
Interactive Q&A
Feedback & next steps

🌟 Why Attend This Training?

Improve relationships across departments
Increase productivity and reduce internal conflict
Learn practical communication and teamwork skills
Strengthen your professional presence
Become a valuable, collaborative team player

Internal Customer Service 1 Day Training | Concord, CA