How do you balance innovation with stability when integrating Customer Experience (CX) across IT Service Management (ITSM) components, and what strategies ensure new initiatives don't disrupt ongoing services? Save the date and join the GovCX Collective powered by NuAxis and our partners from HIT Global for an in-person discussion with a panel of federal and private industry experts.
The panel will explore the integration of CX across various ITSM components, such as development, cloud services, and user interactions. We will also discuss the role of change management and the value of deeply understanding unmet user needs in fostering a customer-centric approach to ITSM.
Hosts/Moderators:
- Amanda Chavez, VP of CX at NuAxis Innovations
- Richard Zanatta, VP of Operations and CTO at NuAxis Innovations
Panelists:
- Joshua Lehman, Chief Customer Experience Officer and Director of the Office of Customer Experience at the FDA
- Katrina MacDermid, Co-Founder and Director at HIT Global
