Do you ever lose customers without knowing why?

Understanding your customer’s journey is essential, however, identifying WHERE you lose them is extremely powerful.

We will talk about how to get customers from "No" or "I’m not sure"... straight to "Yes".

What you will learn during the session:

• How to identify certain triggers to prevent customer loss
• How to use effective frameworks to keep your customers engaged
• What signs indicate customer drop off
• The power of ‘the close’ using journey mapping

The talk is followed by a Q&A session with Leanne.

🎤 About the speaker

Leanne Elich, CEO at Leanne Elich Consulting

Leanne Elich is an award-winning Psychology driven Business Strategist and Sales Psychologist, Author of Solving the Sales Equation and creator of the 'School of Mind' Academy.

She is one of Australasia's most successful Technology Business Executives and leading expert in high performance sales teams, with over 25 years' global experience in both clinical and corporate environments.

A graduate of University of Sydney, Harvard Business School and Harvard Medical School, Leanne is a sought after expert in bridging the gap between science and business. Powered by her success, Leanne uses her established methodologies to teach businesses how to think differently, create value and set pathways for industry leadership. For over 20 years, she has studied and observed the intersection of behavioural science, psychology and influence in business, sales, strategy, leadership and customer experience.

Leanne regularly contributes to both local and national media outlets, including ABC radio and the Sydney Morning Herald. Leanne is also an Honorary Clinical Fellow at the Queensland University of Technology, Graduate of the Australian Institute of Company Directors, international Keynote speaker and Women in Leadership advisor.

About organizers

UXPressia is an all-in-one cloud solution for understanding customer, user, and buyer experience, engaging teams, and driving successful digital transformation. Visualize your customers' journeys, create personas and impact maps, analyze touchpoints in multi-channel interactions, and invite teammates to collaborate in real time. Export designer-quality maps and personas and present them right from your browser online.

🎥 The event is going to be recorded.