How to Handle Emotionally Challenging Situations at Work

Live Webinar or Recording

August 28, 2025, 12:00 pm - 1:00 pm Eastern

Credit: HRCI: 1, SHRM: 1, ATAAA: 1, ATAHR: 1, ATAOP: 1 (Live Only)

Let’s face it—emotions are an inevitable part of every workplace. Whether you're dealing with a frustrated colleague, a high-pressure project, or your own stress, emotional intelligence is no longer a "nice-to-have"—it’s a professional necessity. This dynamic webinar, led by internationally recognized communication expert Pamela Jett, is packed with actionable strategies to help you manage emotional outbursts, respond with poise, and maintain professionalism under pressure.

From seasoned executives to first-time supervisors, administrative staff, and even parents navigating tough conversations, this session delivers practical tools to stay calm, cool, and collected. You’ll walk away with communication techniques that are immediately applicable and designed to help you lead, collaborate, and resolve conflict with confidence and clarity—even when others around you are losing theirs.

Your Benefits of Attending:

• Techniques to keep a lid on your emotions when they are at the boiling point
  • Discover why “goat hiding” is the most important emotional control skill set a professional needs.
  • Change your inner dialogue for outer success.
  • Stop saying things you regret and stay in charge of your emotional displays.
• Powerful strategies to help others “calm down”
  • Learn to avoid the worst things to say in emotionally charged situations - and what to say instead.
  • Defuse defensiveness and gain cooperation with boundary statements.
  • What to do and say when tears are threatening to flow - yours or someone else’s.
• How to manage conflict and confrontation with tact and finesse
  • Learn powerful language patterns to engage in confrontation without losing your cool or being a doormat.
  • Discover what to say to keep emotionally charged conversations on track and professional - no more conversations that stray far off topic.
  • 5 keys to confrontation that triggers cooperation, not defensiveness.
• How to communicate with specific types of difficult people
  • Learn the #1 reason difficult people are difficult and what you can and cannot do about it.
  • Specific words and phrases to use with the exploder, the steamroller, the sniper, and other difficult people.
  • Discover how to stand your ground without being obnoxious or pushy.

Join internationally recognized communication skills expert, Pamela Jett, as she teaches you how to effectively deal with emotionally challenging situations in your workplace.

Guest Speaker: Pamela Jett - Jett Communication, Inc

Level: Basic

Format: Live Webcast

Field of Study: Business Skills

Program Prerequisites: None

Advanced Preparation: None

This program has been approved for credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

Aurora Training Advantage is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in human resources.

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in operations.