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Join us for the “How to Design Documentation with Users in Mind” webinar with David Dick.
10:30 am Pacific / 11:30 am Mountain / 12:30 pm Central / 1:30 pm Eastern
Thursday, September 17, 2015
About the webinar
How to Design Documentation with Users in Mind
We all have ideas about how something works; and we all have ideas about how something should work. These ideas are based on our previous experiences with the same or similar products. When products work the way users think they should work, they can successfully use them. When products do not work the way users think they should work, they get frustrated.
Cognitive psychology refers to the way we develop an understanding of how something works as a “mental model.” Mental models are a key concept in the development of user guides, tutorials, demonstrations, and user assistance.
This webinar teaches practical approaches to understanding user’s mental models, and the types of documentation we can use to help users develop an accurate understanding about the product, and how to use it successfully.
Intended audience: Beginner, Intermediate, Advanced, or All Audiences
All levels and all audiences, especially practitioners of instructional design, training documentation, user assistance, and user experience
About the speaker
David Dick
I am an STC Fellow, Manager of the Usability and User Experience SIG, member of the Washington, D.C. – Baltimore Chapter, and co-author of “Web Services, Service-Oriented Architectures, and Cloud Computing: the Savvy Manager’s Guide." You can follow my musings about usability at http://notebook.stc.org/tag/david-dick/.
Formed in 2000, our mission is to help STC members identify and develop knowledge and practical skills for designing, developing, and implementing technical instruction in electronic and traditional classroom settings. The SIG strives to promote sound design practices, provide information, and educate about instructional theory and research.
The primary goals of the IDL SIG are to:
Build the instructional design skills of members at all experience levels, leveraging the knowledge of experienced members to deliver formal and informal guidance to the community of practice.
Build the IDL SIG through a proactive combination of activities that includes member recognition, internal and external partnerships, and awareness activities.
Provide a form and mechanism for the free exchange of knowledge, ideas, and skills.
Mission
Our mission is to help STC members identify and develop knowledge and practical skills for designing, developing, and implementing technical instruction in electronic and traditional classroom settings. The SIG strives to promote sound design practices and provide information and education about instructional theory and research.
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