Question 1

What is your ticket cancellation policy?

Accepted Answer

Students may withdraw from a class up to 7 days prior to the start of the class via Eventbrite’s refund feature. In extenuating circumstances, students may contact education@artisansasylum.com to request an exception.

Question 2

Can I transfer my ticket to another session or class?

Accepted Answer

To request a class or ticket transfer, either use the “contact the organizer” feature offered by Eventbrite or email Education@artisansasylum.com with your name, ticket information, and transfer request. Transfer requests are approved on a case-by-case basis.

Question 3

Why might this class be canceled?

Accepted Answer

Artisans Asylum reserves the right to cancel or reschedule classes in the event the minimum number of students for the class is not reached, an emergency, such as illness, weather, or other unforeseen circumstances. Communication for canceled and rescheduled classes is sent via email.

Question 4

My class was canceled, what now?

Accepted Answer

If another class is available at a later date, or if the class has been rescheduled, your class fee will automatically apply to the next class session unless the session is already full or you specifically request a refund. No refunds are given for changes to location or Instructor.

Question 5

Can my kid attend this class on their own?

Accepted Answer

All students under 18 must be accompanied by and under the direct supervision of an adult.

Question 6

Will you take my photo during this class?

Accepted Answer

We occasionally capture photos of students during our classes to use in promotional materials, online, and on social media platforms. By enrolling in a class, you are giving us permission to do so.

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