Question 1

Can I attend a course if I have no prior experience in the subject?

Accepted Answer

Absolutely. Many of our courses are designed for beginners, and course prerequisites are clearly mentioned on each course page.

Question 2

How often is your course content updated?

Accepted Answer

We continuously update our content to align with the latest certification standards, best practices, and industry trends

Question 3

Do you offer customized training solutions for corporate teams?

Accepted Answer

Yes, we provide tailored in-house and virtual training programs designed to meet the specific needs, goals, and industry requirements of your team.

Question 4

Are the instructor’s expenses included in the fee for in-house training?

Accepted Answer

Yes, the instructor’s expenses—such as travel, accommodation, and related costs—are typically included in the overall in-house training fee.

Question 5

Are your trainers certified and industry-experienced?

Accepted Answer

All our trainers are certified professionals with extensive industry experience and subject matter expertise in their respective fields.

Question 6

What platform do you use for virtual instructor-led training?

Accepted Answer

We typically use Zoom or Microsoft Teams for virtual training. Details and access links will be provided prior to the session.

Question 7

How do I know if a course is suitable for my career path?

Accepted Answer

Each course includes a detailed description, learning objectives, and ideal participant profile. You can also contact our advisors for personalized guidance.

Question 8

What is your cancellation or rescheduling policy?

Accepted Answer

We have a flexible cancellation and rescheduling policy. Participants are eligible to request a refund if the request is submitted at least 7 days prior to the scheduled training date. Approved refunds will be processed within 14 to 21 business days.

Question 9

How soon will I receive my certificate after completing the course?

Accepted Answer

The certificate will be handed over to participants by the trainer immediately upon completion of the course.

Question 10

Do you provide a certificate of participation if there’s no exam?

Accepted Answer

Yes, if a course doesn’t include a certification exam, you will still receive a certificate of participation upon completion.

Question 11

Can I enroll in a course using company-sponsored training funds?

Accepted Answer

Yes, we accept corporate sponsorships. Please contact us to facilitate invoicing and registration under your company’s learning and development plan.

Fuel Your Future with Soft Skills - 1 day workshop in Wollongong