From Incivility to Resolution
Overview
Session Overview
This interactive workshop equips higher education HR professionals with frameworks and tools to address the rising incivility, burnout, and polarization shaping today’s campus workplaces. Participants will explore conflict trends unique to higher education, practice resolution strategies through realistic scenarios, and leave with concrete approaches they can apply immediately to support faculty, staff, and student employees.
Venue
Duquesne University - Student Union Building, Africa Room
About our Trainers
Conflict & Culture helps organizations navigate workplace conflict with clarity, confidence, and compassion. Founded by Meghan Gorman, JD, SHRM-SCP, a former Army JAG officer and seasoned internal investigator, Conflict & Culture services are grounded in legal precision and real-world HR expertise.
Meghan has conducted hundreds of investigations for institutions such as the University of Southern California, University of Pittsburgh, Carnegie Mellon University, and PNC Financial Services. She brings extensive Title IX and Title VII experience, including serving as a hearing officer for sexual misconduct cases. Her work spans complex employee relations, discrimination and harassment claims, and high-profile leadership matters, always with a practical, people-centered approach that bridges HR, legal risk, and organizational culture. She also developed a mediation program for a highly competitive higher education institution, further demonstrating her ability to create practical conflict resolution frameworks that strengthen campus culture.
Contact
Meghan A. Gorman
Mediator | Investigator | HR Consultant
(724) 493-8464 | meghan@conflictandculture.com
www.conflictandculture.com
Good to know
Highlights
- 3 hours 30 minutes
- In person
Location
Duquesne University
600 Forbes Avenue
Africa Room, Student Union Building Pittsburgh, PA 15282
How do you want to get there?
Check - In
Check - in for attendees and continental breakfast
The Landscape of Conflict in Higher Education
• Conflict trends on campus: generational divides, politicization of identity, hybrid/remote disputes, faculty governance tensions • Root causes of workplace incivility and escalation in academic environments • Case study discussion: “When values collide in a department meeting”
Tools and Frameworks for Resolution
• Thomas-Kilmann Conflict Mode Instrument (TKI) – application to higher ed leadership teams • Mediation principles and “early intervention” techniques tailored to campus dynamics • Investigations vs. mediation: when each is appropriate in Title IX/employee relations contexts • Roleplay: reframing inflammatory language into neutral dialogue
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