From Coaching to Decisions: A Manager’s Guide to Elevating Performance

Overview
Underperformance can erode team morale, delay results, and test leadership. Join our expert-led webinar to master a clear, repeatable framework for coaching employees to success, documenting objectively, and making confident decisions. Designed for modern workplaces, this session equips managers with practical tools to set clear standards, hold effective conversations, and navigate performance gaps—whether due to skill, will, or systemic friction—while minimizing legal risks and fostering trust.

Learn to define “what good looks like,” deliver feedback that lowers defensiveness, and create concise, defensible records. From coaching to Performance Improvement Plans (PIPs) to separation, this webinar provides a decision path that balances people and performance, ensuring fairness and clarity in hybrid or fast-paced environments.

What You’ll Learn

• Set Clear Standards: Define observable, role-specific expectations for consistent coaching.
• Coach Effectively: Use a simple conversation flow to address behavior, invite input, and secure measurable commitments.
• Document with Ease: Master a five-line note to capture essentials for a fair, defensible record.
• Diagnose Gaps: Distinguish between skill, will, or friction issues to match the right intervention.
• Make Informed Decisions: Know when to coach, implement a PIP, reassign, or separate.
• Mitigate Risks: Navigate protected leave, anti-retaliation, and timing concerns with confidence.
  

Key Topics Covered

Establishing Clarity & Accountability

• Define role-specific, observable performance standards.
• Create a culture of clear expectations and consistent accountability.
• Use a concise conversation flow to address issues and secure commitments.

Effective Documentation & Follow-Up

• Write five-line notes capturing date, standard, behavior, response, and action.
• Implement a sustainable cadence for check-ins and recap emails.
• Build a contemporaneous record for HR and legal defensibility.

Diagnosing & Addressing Gaps

• Identify skill, will, or friction-based performance issues.
• Match interventions: training for skills, accountability for will, or system fixes for friction.
• Avoid overreacting or misaligned coaching efforts.

Decision-Making & Risk Management

• Follow a decision path: coach, PIP, reassign, or separate.
• Set clear pass/fail criteria and involve HR early for risk review.
• Address protected factors like leave, disability, or complaints to ensure fairness.
  

Why Attend?

Underperformance challenges every leader—missed deadlines, rework, and uneven standards can erode trust and results. This webinar delivers a practical, manager-centric framework to:

• Set clear expectations that stick across hybrid or dynamic teams.
• Coach with confidence using non-robotic, low-defensiveness language.
• Document efficiently to create fair, defensible records.
• Make tough decisions with clarity, from coaching to separation.
• Reduce risks while fostering a culture of accountability and trust.
  

Why This Matters

Managing underperformance is about stewardship—of team morale, operational success, and organizational values. Without clear standards, timely feedback, and consistent documentation, small gaps become costly patterns. This webinar equips you with a modern, repeatable process to address issues early, coach effectively, and make fair decisions. The result? Higher trust, fewer surprises, and a team aligned on performance and accountability, even in hybrid or fast-changing environments.

Training Highlights

• Practical Tools: Get a conversation flow, five-line documentation method, and decision path for immediate use.
• Real-World Focus: Learn from case studies tailored to hybrid teams and dynamic roles.
• Risk Mitigation: Understand how to navigate protected leave, anti-retaliation, and timing risks.
• Actionable Resources: Receive templates and checklists to streamline coaching and documentation.

Register Now to gain a proven playbook for managing underperformance with clarity and confidence. Don’t miss this opportunity to transform how you coach, document, and decide—ensuring fairness, accountability, and team success!