From AI Literacy to AI Agency: Empowering Individuals in the Age of AI

What does it really mean to learn — and lead — in the age of artificial intelligence? In this keynote, Rachel Wu draws from two unique vantage points: her experience designing Google’s AI upskilling program and her ongoing interviews with professionals exploring how people are learning and using AI in practice.

Through stories from Google’s program — what worked, what surprised, and what transformed — Rachel traces how individuals and teams move from basic AI literacy to true creative agency. Combined with insights from her interviews, she highlights how the most effective learners today aren’t defined by technical expertise alone, but by adaptability, curiosity, and the capacity to shape technology toward human goals.

Ultimately, this talk frames a deeper shift underway: as organizations reskill their people and individuals redefine their relationship with technology, we are witnessing the emergence of a new model of learning — one that’s dynamic, participatory, and profoundly human.