Question 1

What Does Leadflake provide me on the day of the course?

Accepted Answer

We provide Course Materials, Lunch/Beverages and Course Completion Certificate.

Question 2

If I cancel my Enrollment, how can I claim my Refund?

Accepted Answer

You can request a refund by sending an email to info@Leadflake.com and within 7-14 working days you get your money back.

Question 3

How do I enroll in a course?

Accepted Answer

You can reach us at info@Leadflake.com or enroll through our website.

Question 4

Is the course available online or in-person?

Accepted Answer

We host the training through both the platform, Online and Classroom. The virtual training option can be chosen by busy professionals.

Question 5

What is the duration of the course?

Accepted Answer

The duration of the training is 8 hours. The training will run from 9 AM to 5 PM.

Question 6

Do you provide group discount?

Accepted Answer

Yes, we do provide up-to 25% of discount for the group registration.

Question 7

Will I receive a certificate upon completion of the training?

Accepted Answer

Once you complete the training, you will receive a globally recognized Course Completion Certificate.

Question 8

Can I switch my registration to different course if required?

Accepted Answer

Yes. You can switch your registration to a different course with a week prior notice.

Question 9

Are your instructors are qualified and certified?

Accepted Answer

Our subject matter experts are from relevant industries and are certified.

Question 10

How many credits will I be eligible for?

Accepted Answer

You will be credited with 8 PDUs on completion of this training.

Excellence in Internal Customer Service Workshop in Petaling Jaya