What Does Leadflake provide me on the day of the course?

We provide Course Materials, Lunch/Beverages and Course Completion Certificate.

If I cancel my Enrollment, how can I claim my Refund?

You can request a refund by sending an email to info@Leadflake.com and within 7-14 working days you get your money back.

How do I enroll in a course?

You can reach us at info@Leadflake.com or enroll through our website.

Is the course available online or in-person?

We host the training through both the platform, Online and Classroom. The virtual training option can be chosen by busy professionals.

What is the duration of the course?

The duration of the training is 8 hours. The training will run from 9 AM to 5 PM.

Do you provide group discount?

Yes, we do provide up-to 25% of discount for the group registration.

Will I receive a certificate upon completion of the training?

Once you complete the training, you will receive a globally recognized Course Completion Certificate.

Can I switch my registration to different course if required?

Yes. You can switch your registration to a different course with a week prior notice.

Are your instructors are qualified and certified?

Our subject matter experts are from relevant industries and are certified.

How many credits will I be eligible for?

You will be credited with 8 PDUs on completion of this training.

Multiple dates

Excellence in Internal Customer Service Workshop in Pasir Gudang

By LeadFlake

Get ready to level up your skills in handling tricky customers with our Internal Customer Service event.

Location

For venue details, reach us at info@leadflake.com

PH: + 61(0) 2 80155605 Pasir Gudang, Johor 529653 Malaysia

Agenda

1. Module 1: Communicate Clearly and Confidently

○ Understanding the importance of clear communication. ○ The five basic principles of communication. ○ Focusing on behavior, not personality, for effective communication. ○ The power of specific comm...

2. Module 2: Working Better Together

○ Importance of teamwork and collaboration. ○ Recognizing internal customers as important as external customers. ○ Managing the expectations of internal customers. ○ Understanding and adapting to dif...

Good to know

Highlights

8 hours
In person

Refund Policy

No refunds

About this event

Business • Career

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

This Internal Customer Service workshop is designed to enhance collaboration and communication among staff, particularly those working with internal customers such as colleagues and team members. Through self-assessment and practical exercises, participants will discover their dominant communication styles and learn how to adapt them for better teamwork and efficiency. The course focuses on improving listening skills, making good first impressions, setting expectations, and fostering a collaborative work environment.

By the end of the workshop, participants will be equipped to work more effectively with colleagues, improving overall workplace performance.

Target Audience:

This course is ideal for support team members, back-office support teams, and any staff responsible for serving internal customers.

Learning Objectives:

By the end of the course, participants will be able to:

Listen actively, ask better questions, and interpret nonverbal communication.
Set and manage colleagues' expectations effectively.
Communicate assertively to maintain productive relationships.
Adapt their communication style to different work scenarios.
Map and analyze workflow to enhance team collaboration and efficiency.

Prerequisites:

There are no formal prerequisites for this course.

Course Materials:

Participants will receive a course manual, presentation slides, and reference materials to support their learning.

Technical Requirements (for eBooks):

Internet access to download the eBook
A laptop, tablet, smartphone, or eReader (not Kindle)
Software that supports Adobe DRM (e.g., Digital Editions, Bluefire Reader)

Certification: Participants will receive a course completion certificate from Mangates upon finishing the training.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

Organized by

LeadFlake

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