Excellence in Internal Customer Service Workshop in Johor Bahru
Get ready to level up your skills in handling tricky customers with our Internal Customer Service event.
Location
For venue details, reach us at info@leadflake.com
PH: + 61(0) 2 80155605 Johor Bahru, Johor 80000 MalaysiaAgenda
1. Module 1: Communicate Clearly and Confidently
2. Module 2: Working Better Together
Good to know
Highlights
- 8 hours
- In person
Refund Policy
About this event
Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Refreshments: Snacks, Beverages and Lunch included in a classroom session
Course Delivery: Classroom
Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount
Course Overview:
This Internal Customer Service workshop is designed to enhance collaboration and communication among staff, particularly those working with internal customers such as colleagues and team members. Through self-assessment and practical exercises, participants will discover their dominant communication styles and learn how to adapt them for better teamwork and efficiency. The course focuses on improving listening skills, making good first impressions, setting expectations, and fostering a collaborative work environment.
By the end of the workshop, participants will be equipped to work more effectively with colleagues, improving overall workplace performance.
Target Audience:
This course is ideal for support team members, back-office support teams, and any staff responsible for serving internal customers.
Learning Objectives:
By the end of the course, participants will be able to:
- Listen actively, ask better questions, and interpret nonverbal communication.
- Set and manage colleagues' expectations effectively.
- Communicate assertively to maintain productive relationships.
- Adapt their communication style to different work scenarios.
- Map and analyze workflow to enhance team collaboration and efficiency.
Prerequisites:
There are no formal prerequisites for this course.
Course Materials:
Participants will receive a course manual, presentation slides, and reference materials to support their learning.
Technical Requirements (for eBooks):
- Internet access to download the eBook
- A laptop, tablet, smartphone, or eReader (not Kindle)
- Software that supports Adobe DRM (e.g., Digital Editions, Bluefire Reader)
Certification: Participants will receive a course completion certificate from Mangates upon finishing the training.
©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.
Frequently asked questions
We provide Course Materials, Lunch/Beverages and Course Completion Certificate.
You can request a refund by sending an email to info@Leadflake.com and within 7-14 working days you get your money back.
You can reach us at info@Leadflake.com or enroll through our website.
We host the training through both the platform, Online and Classroom. The virtual training option can be chosen by busy professionals.
The duration of the training is 8 hours. The training will run from 9 AM to 5 PM.
Yes, we do provide up-to 25% of discount for the group registration.
Once you complete the training, you will receive a globally recognized Course Completion Certificate.
Yes. You can switch your registration to a different course with a week prior notice.
Our subject matter experts are from relevant industries and are certified.
You will be credited with 8 PDUs on completion of this training.
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