Everyone Matters: Hospitality Training Program for Highlands County, FL

Ready to bring more heart to hospitality? Join instructor Shellie Phelps on October 27, 2025 for Everything Matters, a FREE interactive workshop designed to help Highlands County shine as the Heart of Hospitality! Thanks to funding from the Highlands County Tourist Development Council, there’s no cost to attend—just register, and come ready to learn, connect, and be inspired.

Choose from two identical sessions: a morning training from 9:00 AM to 12:00 PM or an afternoon session from 1:00 to 4:00 PM. Each session is capped at 24 attendees, so don't delay registering! Both sessions will be held at Seven Sebring Raceway Hotel at 150 Midway Dr, Sebring, FL 33870.

Together, we’ll explore how customer experiences shape our community, practice simple ways to create memorable moments for visitors, and connect with others who make our hospitality and tourism industry thrive.

Whether you’re greeting guests at the front desk, serving at a local restaurant, or leading a team, this training is for you!

Course Takeaways:

• Hospitality is more than service- it is how you make others feel.
• Every role in every organization is essential.
• Teamwork and communication drive success.
• The details speak and make the difference between good and great.
• Hospitality powers our local economy and we are ALL Ambassadors for Highlands County.
• Our goal is to make Highlands County the Heart of Hospitality in Florida.

About the Instuctor:

Shellie Phelps is a community consultant and national public speaker with a passion for collaboration. As Executive Director of the Wetumpka Area Chamber of Commerce during HGTV’s Home Town Takeover Season One, she helped guide her community through a nationally televised transformation. She later brought that experience to Highlands County during their own Home Town Takeover, working with local leaders to strengthen tourism and ensure benefits for both residents and visitors.

With a teaching background, Shellie delivers interactive, engaging sessions across the U.S., inspiring audiences to take action in their own communities. After working with Highlands County during their HGTV spotlight, she fell in love with the area and is proud to continue helping create the best possible experience for visitors—because sustainable tourism helps everyone.