Enhancing Interpersonal Communication Skills – 1 Day Course in Wollongong
Overview
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks will be provided during the session.
Course Overview:
Strong interpersonal communication is at the heart of every successful professional relationship. This 1 Day interactive program empowers participants to understand communication dynamics, interpret non-verbal cues, and build deeper connections with colleagues and clients.
Through experiential learning, self-assessments, and real-life scenarios, participants will gain insight into how tone, empathy, and listening shape everyday interactions. The course blends behavioral psychology with communication techniques to help professionals express themselves clearly, manage emotions effectively, and resolve misunderstandings before they escalate.
By the end of the day, you’ll walk away with the confidence and emotional intelligence needed to communicate authentically and collaborate effectively in any environment.
Learning Outcomes:
By the end of this course, you will be able to:
- Apply interpersonal communication strategies to build trust and rapport.
- Recognize and manage emotions in conversations.
- Listen actively and respond with empathy and respect.
- Handle disagreements and misunderstandings constructively.
- Strengthen teamwork and collaboration through open communication.
Who Should Attend?
This course is ideal for professionals looking to improve their workplace relationships, including:
- Managers and Supervisors
- HR and L&D Professionals
- Customer Service and Client-Facing Teams
- Team Members and Project Coordinators
- Anyone seeking to enhance interpersonal effectiveness
Why Choose This Course?
This workshop combines real-world practice, behavioral insights, and self-awareness tools to help you understand and manage human interactions effectively. You’ll participate in role plays, self-assessments, and team discussions that reveal your communication strengths and blind spots.
If you aim to build credibility, trust, and influence through everyday conversations, this course offers a powerful foundation for personal and professional success.
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Bring your team and save
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
Want to train your team together?
We offer customized in-house workshops tailored to your organization’s communication goals and culture.
Contact us today to schedule a customized in-house, face-to-face session: eventbrite@mgaussie.com
Good to know
Highlights
- ages 18+
- In person
Refund Policy
Location
Regus Burelli Street
WOLLONGONG, Burelli Street Level 1 1 Burelli Street
Ph No: 61(0) 2 80155605 Wollongong, NSW 2500 Australia
How do you want to get there?
Module 1: Foundations of Interpersonal Communication
• Understanding interpersonal dynamics and their workplace impact • Elements of effective communication and perception • Barriers to open and honest communication • Icebreaker Activity
Module 2: Verbal and Non-Verbal Communication
• Decoding tone, body language, and gestures • Maintaining consistency between words and actions • Recognizing and adapting to others’ cues • Practice Activity
Module 3: Building Empathy and Emotional Awareness
• The role of emotional intelligence in communication • Listening with empathy and intention • Understanding others’ perspectives in conflict situations • Case Study
Frequently asked questions
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