Does Your Company Have a System for Seeing and Solving Quality Issues?

Whether using A3s, the 5 Whys, DMAIC, Value Stream Mapping, or any other problem-solving tool, having a System for seeing and solving quality issues can ensure the real problem is solved and protect precious resources from being deployed erroneously to solve a non-existent issue.

Learn a System to Solve Unforeseen Quality Issues, BEFORE They Happen

Whether it starts on a company’s website, in a tradeshow booth, or even during an unconscious first glimpse of a logo, customers’ perceptions of value begin well before the product or service is ever delivered - and then either build, or diminish, during every interaction thereafter. This is critical because 75% of customer defections are the result of poor-quality experiences somewhere between “needs recognition” and “post-delivery support.” Coupled with the fact that a 5% decrease in business typically results in -25% Operating Income, organizations have more than enough incentive to improve their end-to-end quality.

Lead by Brent Wahba, Strategy, Innovation & Transformaiton executive at Strategy Science, Inc., Brent is a well-known expert in product development, manufacturing operations, supply chain management, and quality control. He brings global managerial and technical expertise across several industries.

Workshop Prices & Deadlines

Early Bird: $1,295 per person - closes on 12/23/2019 at 11:59 AM
CEG/CEN Members: $1,295 per person - closes on 1/3/2020 at 11:59 AM
Regular / Non-Member Pricing: $1,495 per person - opens 12/23/2019 at 12:00 PM, closes on 1/14/2019 at 11:59 PM

We have known these facts and the related challenges for decades, but unfortunately, the methodologies for addressing them (Total Quality Management, 6 Sigma, Lean…) are often cumbersome, require years of focus, and even under the best circumstances, do not frequently create quick or sustainable results. While there may be many company-specific reasons for this, some of the most common root causes are:

De-coupled and misaligned business processes
Cursory understanding of all stakeholder expectations
Lack of coordination between strategy and improvement activities
Blanket, organization-wide tool deployment
Too much non-value-added complexity

This workshop is designed to help participants of any organizational level or function address these shortcomings and significantly improve their own quality system performance by learning to:

See quality & value as outputs of an end-to-end delivery system
More deeply understand all stakeholder needs
Prioritize improvement activities based on both strategy and bottlenecks
Prevent problems instead of firefighting
“Pull” simplified measurement systems and tools only when necessary

End-to-End Quality: Better Ways to Create More Value (1-Day Workshop)