Employee Journey Mapping Walkthrough: A Practitioner's Approach

Organizations use employee journey mapping to understand and improve the many stages of an employee's journey throughout the organization.

An employee journey map can help organizations align with employee expectations and needs.

There are many challenges to building out an employee journey map. This includes:

• Receiving feedback from employees.
• Identifying the areas and scope to focus on.
• Determining which areas of the employee experience need improvement.
• Difficulty in measuring the impact of an employee journey map.

Learning through practical examples is one of the best ways to gain an understanding of a process.

Working through an employee journey map will help you understand the following:

• Identifying what area(s) to work on and what persona(s) to focus on.
• How to conduct interviews to identify pain points.
• How to identify patterns of findings and pain points.

During the event, Paul Lopushinsky, founder of Playficient, will work through a practical example of building an employee journey map by navigating through the map that comes from a cumulation of past client work and best practices.

📄 In this talk, Paul will address key questions:

• "How can we research the employee journey considering employees might be uncomfortable sharing?"
• "How can organizations measure the effectiveness of their employee journey mapping initiative?"
• "What KPIs should you use?"
• "How do we turn the employee journey map into actionable steps?"

The session will be followed up with the Q&A, so make sure to join live 😉

🎤 About the speaker

Paul Lopushinsky is the founder of Playficient, a consultancy helping organizations cut through the bull and focus on what matters in the employee experience.

Areas of focus for Playficient include the following:

• Employee journey mapping
• Improving the employee onboarding experience
• Using Design Thinking to build better employee experiences
• Create more playful cultures that don't rely on a fancy tech office that better resembles a kindergarten class or forced fun

About organizers

UXPressia is an all-in-one cloud solution for understanding customer, user, and buyer experience, engaging teams, and driving successful digital transformation. Visualize your customers' journeys, create personas and impact maps, analyze touchpoints in multi-channel interactions, and invite teammates to collaborate in real time. Export designer-quality maps and personas and present them right from your browser online.