You probably know your I.Q. but do you know your E.Q.? E.Q. (Or EI) is your Emotional Intelligence; the capacity to recognize your feelings and those of others, the ability to motivate yourself, and the ability to manage your own emotions in relation to others. Founded upon the four key competencies of self-awareness, self-management, social awareness, and relationship management, EI provides the mediator with skills to more effectively communicate and improve interactions and outcomes in the mediation setting. In this fourteen-hour workshop, we will examine emotions and their role in the mediation process, explore the four key competencies of Emotional Intelligence, and identify how these competencies impact our effectiveness as mediators. Through a combination of self-assessments, personal-reflection and group activities, scenario role playing, and interactive classroom discussion, participants will gain exposure and practice using EI to successfully navigate various social and professional situations and settings.

Learner Outcomes

Understand emotional intelligence and how it affects your interactions with others

Self-awareness: understand your approach to mediation and conflict resolution and your ability to accurately perceive your strengths, limitations, and emotions in the mediation setting
Self-management: recognize your moods and emotions and learn to manage them in the mediation setting to ensure successful and supportive interactions with others
Social awareness: interpret others’ feelings and identify the actions that you can take to create effective outcomes when negative emotions arise
Relationship management: leverage your understanding of emotional intelligence to influence and motivate others towards developing personal and shared goals
Improved communication with others

Please register ONLY if you have completed the 40-hour Beginning Mediation Training and are registered as a volunteer mediator with the ADR Bureau.

Participants MUST attend all 4 session (14 hours) to receive course certification.

When: This 4-part workshop will take place on the following dates:

Friday, March 6, 2020 (8:30 am - 12:00 noon)
Friday, April 3, 2020 (8:30 am - 12:00 noon)
Friday, May 1, 2020 (8:30 am - 12:00 noon)
Friday, June 5, 2020 (8:30 am - 12:00 noon)

Please arrive a few minutes early so you may find parking and sign-in so we may start promptly at 8:30 am.

Instructor: Corine Frankland, Ph.D., serves as the Coordinator of Mediation and Alternative Dispute Resolution for the New Mexico Higher Education Department. She combines her experience in education, social justice, mediation, and counseling to support the growth and success of the communities and institutions she serves. Corine holds extensive experience in the field of Emotional Intelligence, teaching EI classes at both the undergraduate and graduate level, delivering workshops in corporate and university settings, and providing one-on-one coaching sessions. She recently presented the workshop, “The Self-Reflective Mediator: Healing Ourselves to Help Our Clients” at the 2019 New Mexico ADR Symposium. A 2020 Alumna of the Center for Action and Contemplation’s Living School, Corine also maintains a private practice in sound healing and somatic polarity therapy; a holistic, energy-based therapy designed to restore and maintain proper energetic flow throughout the body through resourcing one’s emotional, spiritual, and physical well-being.

Sponsored by: GSD / Risk Management Division / ADR Bureau and NM HED (Higher Education Dept.)

Accessibility: All areas of the training site are accessible to people with disabilities. If you need assistance and/or auxiliary aides, please contact the ADR Bureau at ADR.Bureau@state.nm.us as soon as possible but no later than one week prior to the training date.

Registrations are closed

Emotional Intelligence Skills for Mediators - Santa Fe (4-part workshop)