Effectively Dealing with Challenging Situations & People

Join us for an interactive workshop with Kathleen Moorhead (Paton) of Paton Consulting as she shares simple, practical tools to help you stay calm, professional, and effective when facing challenging situations or clients.

You’ll learn how to:

• Navigate difficult conversations with confidence and clarity

• Maintain strong relationships while staying focused on results

• Recognize and adapt to different personality types and client styles

• Apply practical strategies you can use immediately in your business

Details:
📍 KWOBX Office
📅 November 20, 2025 | ⏰ 10 AM – 12 PM
🍴 Lunch provided following the class

Why Kathleen is a perfect fit for our real-estate professionals:

• With over 25 years of experience supporting teams and professionals in high-stakes, client-facing environments, Kathleen brings real-world insight and leadership training.

• She holds a Bachelor’s in Social Work, a Master’s in Public Administration, and is a Certified Project Management Professional (PMP) — giving her a solid grounding in human behaviour, strategy, and execution.

• Her training emphasises practical, usable tools — not just theoretical talk — so you’ll walk away with things you can use right away.

• She’s accustomed to helping professionals handle “difficult dialogues” and advance meaningful outcomes without burning bridges — a key fit for agents who navigate negotiations, client expectations, and team-interactions.