Effective De-Escalation Training
Overview
Overall Goal
Participants will build on knowledge around communication as well as learn skills and strategies around de-escalation to engage in successful challenging conversations with clients and partners.
Learning Objectives
- Assess and identify your personal Conflict Management Style
- Assess and identify your personal Communication Style
- Learn the components of the Escalation Cycle
- Learn and practice De-escalation Techniques
Learning about Conflict
- What is Conflict? Learn more about your conflict management style
Communication
- Personal Communication Style Assessment and more
De-Escalation
- Escalation Cycle, De-Escalation vs Challenging Conversations, and 5 Steps to De-Escalation
Practice/Role Model
- Common and Uncommon Scenarios
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Good to know
Highlights
- 2 hours 30 minutes
- In person
Location
Child & Family
31 John Clarke Road
Middletown, RI 02842
How do you want to get there?
Tricia Driscoll B.A., M.A.T
In her 25+ years of non-profit experience, Tricia has worked to help individuals and group develop positive communication and leadership skills. She has a B.A. in Sociology-based Human Relations from Connecticut College and a M.A.T. from RI College. She is a trained mediator, also certified in Workplace Mediation. Tricia facilitates basic mediation training, peer mediation, generational diversity, leadership development, conflict resolution and communication training.
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