Healthcare, naturally a mission-driven industry, attracts designers who want to help people live longer, healthier lives. How might we help a designer make a leap into the unknown? Having transitioned to healthcare, Jennifer Ng covers assumptions and common pitfalls that designers encounter in healthcare.

A panel discussion will be held after the talk. Check back as more names are added.

Panelists:

• Cheryn Flanagan, Vice President, Customer Experience

• Megs Fulton, Design Lead at Spruce

Takeaways

• Grow an interest for transitioning into healthcare

• Apply these lessons when designing for healthcare

• Gain an understanding of the challenges in designing for healthcare

Speaker Bio:

Jennifer Ng consults with startups in the San Francisco Bay Area and seeks to improve experiences through behavior design, storytelling, and design thinking. Most recently, she led design research and product design at Mayo Clinic. She also established a research practice Livongo Health, which provides a service to empower people with chronic conditions, starting with diabetes. She has been a user experience designer and researcher at a diverse set of companies including HP webOS, Barnes & Noble NOOK, Method, Catalyst Innovation Partners, and Nectarine Group. Her expertise ranges from understanding lives of patients with rheumatoid arthritis, improving an everyday commute by car, creating a revolutionary way to order lunch, and engaging people in reading books.