Dealing with Difficult People
By Leland Management
Overview
This 2-hour CEU course teaches practical de-escalation skills with scripting to handle difficult situations, and includes lunch.
Learn to recognize volatile situations as they develop and see de-escalation strategies to address difficult people. Specific scripting is provided to learn what to say to achieve the end result you want. This course is worth 2 hours of CEU credits. Lunch will be provided.
Category: Business, Career
Good to know
Highlights
- 1 hour 30 minutes
- In person
Location
12630 Race Track Rd
12630 Race Track Road
Tampa, FL 33626
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Organized by
Leland Management
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