In today's highly interactive world, it is difficult to avoid people who test our patience. Potential conflicts abound when working with clients and their families in medical settings, residential settings and in the community.
This presentation explores what makes an interaction difficult and the issues that might be fueling emotion-charged communication.
4:30pm - 5:30pm Networking and Light Dinner Fare
5:30pm - 7:30pm Presentation
For presentation questions or registration issues, please contact Aging Remix at: 914-229-2244 or info@agingremix.com
About the Instructor:
Anne B. Pagano, LCSW, ACSW, BCD, C-ASWC
Anne is the Owner of Aging Remix and Executive Director of the Hoarding Disorder Resource and Training Group, Inc. She has over 35 years experience in direct clinical services, supervision, administration and education in hospitals and long term care facilities, and has presented at numerous national conferences. Anne was a member of the Fordham University Graduate School of Social Services faculty for 9 years as an Adjunct Professor. She holds a Master's in Social Work from Simmons College of Social Work in Boston and a Post-Master's Certificate in Gerontology from the Hunter-Brookdale Center on Aging in New York City.
