Dealing with Difficult People for Admins

Live Webinar or Recording

November 19, 2025, 12:00 pm - 1:00 pm Eastern

Credit: ATAAA: 1, IAAP: 1 (Live Only)

Difficult people can turn a rewarding career into a daily struggle. As an administrative professional, you're not only managing high-level tasks and juggling multiple priorities, you’re often expected to mediate conflicts and smooth over tension with clients, executives, and colleagues alike. This high-pressure responsibility requires more than patience, it demands confidence, control, and a strategic approach to communication.

This interactive online workshop is tailored specifically for administrative professionals who are tired of being caught in the middle. You'll learn practical, real-world communication and confrontation skills that empower you to keep your cool, set and defend healthy boundaries, and maintain your professionalism, even when others around you don’t. Whether it’s a demanding boss, a pushy coworker, or a rude client, you’ll walk away with tools that let you respond instead of react - with confidence, clarity, and composure.

• Learn 5 proven strategies to communicate effectively with difficult people across phone, email, virtual meetings, and in-person conversations - keeping interactions professional and productive.
• Gain specific techniques to defuse angry, upset, or disrespectful individuals while maintaining your composure and professional reputation.
• Discover conflict management strategies designed specifically for administrative roles, helping you avoid being the office “referee” and reclaim your time and boundaries.
• Master what to say, how to say it, and when to speak up — with scripts and phrasing that let you be assertive without being aggressive.
• Build your emotional resilience with techniques to stay calm under pressure, avoid shutting down or overreacting, and preserve your confidence.
• Learn how to confront manipulative or unfair behavior head-on — without guilt, fear, or sacrificing your professionalism.
• Walk away with lasting control, confidence, and composure, no matter how emotionally charged the situation may be.

This webinar is a game-changer for any admin professional who wants to protect their peace, elevate their communication skills, and stop being steamrolled by difficult people. It's time to take back control, with confidence and professionalism.

Guest Speaker: Rhonda Scharf - On the Right Track

Level: Basic

Format: Live Webcast

Aurora Training Advantage is offering continuing education points designed to recognize dedication to training and excellence in administrative.

Aurora Training Advantage has reviewed the content of this program and believes it aligns with the CAP Body of Knowledge. We estimate this program may qualify for 1 recertification point(s), based on 1 point per 1 hour of eligible training. Final determination of applicability rests with the CAP designee, who is responsible for documenting alignment for recertification purposes.