De-escalation and Calming Techniques for the Escalated Client

De-Escalation & Calming Techniques for the Escalated Client: A Live Webinar for Helping Professionals

Join us on December 5th from 10:00 AM–12:00 PM (CST) for a powerful, practical, and highly interactive live webinar designed specifically for professionals who work with individuals prone to crisis. Whether you’re a therapist, case manager, educator, student, technician, or frontline helper, this training will equip you with real-world skills you can use immediately.

This webinar is led by Scott Walls, MA, LIMHP, LPC, CCMHC, a nationally recognized mental health counselor with over 27 years of experience supporting children, adolescents, and adults through complex behavioral and emotional challenges. Scott brings decades of school-based work, private practice expertise, national seminar leadership, and authorship to this dynamic training.

Expect a learning environment that is friendly, engaging, and packed with tools that actually work in high-stress situations. If you’ve ever wished you had a clearer roadmap for managing client escalation with confidence and calm, this workshop is for you.

In this training, attendees will:

• Develop a deeper understanding of crisis situations and what drives escalation
• Become familiar with the crisis cycle and how to intervene effectively
• Learn how to manage their own reactions and behaviors when clients escalate
• Identify the do’s and don’ts of crisis intervention
• Build greater confidence and a stronger sense of safety when facing escalated clients

This is a practical, skills-focused workshop that prioritizes clarity, confidence, and safety for you and your clients.

Scott is a seasoned mental health practitioner with extensive experience in:

• School-based behavioral support
• Trauma and loss in adolescents
• Mental health and behavioral issues across the lifespan
• Nationally presented CE seminars (300+ cities, thousands of participants)
• Authoring books on oppositional defiance and behavior management

Scott currently maintains a private practice in Lincoln, NE, provides ongoing mental health consultation to school districts, and owns a long-standing martial arts school focused on character development, safety skills, and bullying prevention.

Learn

This webinar is ideal for:

• Mental Health Therapists
• Case Managers
• Educators & School Staff
• Behavioral Technicians
• Social Workers
• Students in Counseling or Human Services
• Anyone who supports individuals at risk of a crisis

📅 Date: Thursday, December 5, 2025
⏰ Time: 10:00 AM – 12:00 PM CST
📍 Location: Live Virtual Webinar (Zoom link provided upon registration)
🎓 CEUs: Provided
💻 Format: Live, interactive training with Q&A

Crisis situations can feel overwhelming and unpredictable, but with the right tools, you can respond with clarity, professionalism, and confidence. This training strengthens your ability to stay grounded, support clients effectively, and reduce harm during moments of escalation.

Learn from a trusted expert in a warm, welcoming, and accessible format designed to build your skills, not your stress.